Summary
Overview
Work History
Education
Skills
Contact
Education
Timeline
Generic

Destiny R. Magee

Houston,TX

Summary

To provide top quality service while working in an environment where my experience in a variety of fields can contribute to the efficiency of the organization while establishing an opportunity for professional growth. Functional Summary Dedicated worker with training and experience in customer service. My goal is to obtain a permanent professional career in the medical field, where I can use my skills and my experiences to the fullest in order to advance and assist. Progressive experience in disability benefit administration processes, skills and claimant eligibility. Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels, with clients and stakeholders. Demonstrated to build trusting relationships. Thinks critically, solve problems, plan and organize activities and deliver excellent customer service.

Overview

6
6
years of professional experience

Work History

Dispatcher

Metropolitan Transportation Authority
01.2024 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Tracked and monitored vehicle performance and maintenance.
  • Communicated with customers to provide delivery updates and resolution.
  • Scheduled deliveries and pickups according to customer needs.

Claims

Liberty Mutual/ Safeco
01.2021 - 01.2024
  • File auto accident claims, update caller’s information with status calls and status updates about auto and property claims, set up rentals for customer’s, set appraisals, tows from accident and secondary scenes
  • Listening thoroughly of the customer needs and concerns
  • Reach out to appropriate person to assist if I don’t have the authorization for certain parts
  • Allow the customers to loosen the tension of being in the most traumatic moments of their lives and assure them that they will be taken care for.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Researched and analyzed complex claims to determine next steps and possible outcomes.
  • Updated claims system to track claim status and provide relevant information to other department.
  • Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
  • Followed up with customers on unresolved issues.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Maintained accurate and up-to-date records of claim information for future reference.
  • Developed and implemented strategies to improve claim processes.
  • Prepared and presented detailed reports to management on claims issues to aid in decision making.
  • Generated, posted and attached information to claim files.
  • Verified client information by analyzing existing evidence on file.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Modified, updated and processed existing policies.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Warehouse Associate

Amazon Inc
01.2019 - 01.2021
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Used scanners to quickly locate and track items in warehouse.
  • Inspected and verified orders before shipping them to customers for accurate deliveries.
  • Picked and packed order items.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Kept work areas neat, clean and free from debris.
  • Safely and securely loaded items to prevent damage during transport.
  • Followed orders precisely for correct items, sizes and quantities.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Researched and extracted data to complete tasks.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Utilized problem-solving skills to reduce or eliminate company expenses.
  • Leveraged technology to troubleshoot and track issues efficiently.
  • Conducted periodical cycle counts to prevent potential inventory issues.
  • Communicated with management about potential inventory risks to fulfill orders on time.
  • Monitored inventory accuracy and movement using manual or computerized inventory systems.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Opened loading dock doors, set dock plates in place and prepared area to receive products and supplies.

Education

Bachelor of Science - Business Administration And Management

Houston Community College
Houston, TX

Associate of Science - Medical Assisting

Med Vance Institute
Houston, TX
08.2009

Associate of Science - Administrative Assistance And Secretarial Science

MedVance Institute
Houston, TX
05.2008

High School Diploma -

M.B. Smiley HS
Houston, TX
08.2006

Skills

  • Marketing
  • Legal Proceedings Knowledge
  • Healthcare Common Procedure Coding System (HCPCS)
  • Claims Reviewing
  • Staff Training
  • Multi-Line Telephone Operation
  • Bookkeeping Support
  • Customer Discussions
  • Advanced Excel Spreadsheet Functions
  • Process Monitoring
  • Schedule Management
  • Clerical Support

Contact

Houston, TX 77093

Education

Houston, TX,Houston, TX,Houston, TX,Houston, TX

Timeline

Dispatcher

Metropolitan Transportation Authority
01.2024 - Current

Claims

Liberty Mutual/ Safeco
01.2021 - 01.2024

Warehouse Associate

Amazon Inc
01.2019 - 01.2021

Associate of Science - Medical Assisting

Med Vance Institute

Associate of Science - Administrative Assistance And Secretarial Science

MedVance Institute

High School Diploma -

M.B. Smiley HS

Bachelor of Science - Business Administration And Management

Houston Community College
Destiny R. Magee