Destiny Clark
San Francisco,CA
Summary
Experienced Office Manager and Administration Professional committed to optimizing productivity, efficiency, and service quality across various environments.
Overview
6
6
years of professional experience
Work History
Client Service Coordinator
Tishman Speyer
06.2023 - Current
- Manage day to day operations of two Class A office buildings totaling 785k sq. ft. namely 595 Market and One Bush.
- Serve as the key point of contact for all clients, employees, and vendors.
- Handle all incoming and outgoing mail.
- Perform weekly inspections to ensure building equipment is fully functional and presentable.
- Streamlined communication channels for improved team collaboration and quicker response times to client requests.
- Manage multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Assist with internal and external ZO events to increase client engagement and client retention.
Cash Office Manager
H&M Hennes & Mauritz
11.2022 - 06.2023
- Facilitated clear communication between the cash office and other departments to foster a collaborative work environment.
- Reduced discrepancies in daily cash reports with thorough audits, ensuring consistency and accuracy in financial records.
- Enhanced team productivity by delegating tasks effectively, monitoring performance, and providing ongoing feedback.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Tenant Coordinator
Rockhill Management
09.2021 - 05.2022
- Assisted with the daily operations for 255 California and 100 Pine Street. Both Class A high rise office buildings in Financial District.
- Processed operational invoices and capital invoices in a timely manner.
- Address any tenant related concerns.
- Planned tenant events throughout the year to boost tenant engagement.
- Handled and drafted service and capital contracts for reoccurring services.
- Created and maintained a contract tracker to track the timing of required service renewals and/or potential bids.
- Performed janitorial walks to ensure cleanliness of all facilities.
Office Assistant
School Of Design
08.2018 - 05.2020
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Transferred and directed phone calls, guests and mail to correct staff members.
Education
Bachelor of Science - Business Management
San Francisco State University
San Francisco, CA05.2023
Skills
- Vendor Relations
- Attention to Detail
- Conflict Resolution
- Building Safety
- Process Improvement
- Written Communication
- Program Planning
- Job Training
Timeline
Client Service Coordinator
Tishman Speyer
06.2023 - Current
Cash Office Manager
H&M Hennes & Mauritz
11.2022 - 06.2023
Tenant Coordinator
Rockhill Management
09.2021 - 05.2022
Office Assistant
School Of Design
08.2018 - 05.2020
Bachelor of Science - Business Management
San Francisco State University
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