Destiny Webb
Mebane,NC
Summary
Dedicated Team Leader possessing excellent leadership abilities with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
14
14
years of professional experience
Work History
Team Lead- Medical Telecommunications
UNC Medical Center
Chapel Hill, NC
03.2020 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed to a high standard.
- Dispatched medical emergencies over several hospitals.
- Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
- Ensured compliance with company policies and procedures.
- Paging communication for medical staff and record keeping.
- Trained new staff in relevant processes and procedures.
- Resolved customer complaints or queries promptly and efficiently.
- Epic training.
Asst. Manager
Rack Room Shoes Inc.
Mebane/Greenville, NC
11.2010 - 03.2020
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Reviewing files and records to answer request for information from regional managers and Human Resources
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
Asst. Manager
Claire's Boutiques, Inc.
Greenville, NC
09.2012 - 09.2015
- Communicated regularly with customers to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Assisted with planogram and store presentation.
- Handling cash/deposits.
Education
Bachelors of Science in Business Administration -
East Carolina University
Skills
- People Management
- Interpersonal Communication
- Team Supervision
- Teamwork and Collaboration
- Staff Training
- Performance monitoring
- Schedule Management
- Performance Improvement
References
References available upon request
Timeline
Team Lead- Medical Telecommunications
UNC Medical Center
03.2020 - Current
Asst. Manager
Claire's Boutiques, Inc.
09.2012 - 09.2015
Asst. Manager
Rack Room Shoes Inc.
11.2010 - 03.2020
Bachelors of Science in Business Administration -
East Carolina University