Destry Sotelo
Midland
Overview
10
10
years of professional experience
Work History
Department Supervisor
Home Depot
Midland
12.2022 - Current
- Managed inventory levels of supplies required for daily operations.
- Provided coaching and mentoring support to team members.
- Resolved customer complaints in a timely manner.
- Established goals for each team member and monitored progress towards those objectives.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Analyzed data to identify areas of improvement within the department.
- Trained employees on new processes or procedures as needed.
- Conducted performance reviews for staff members.
- Ensured compliance with all safety regulations across the department.
- Investigated potential problems or discrepancies reported by team members.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Trained and mentored new associates on department policies and procedures.
- Balanced workloads to meet targets without overtaxing employees.
Millwork Sales Specialist
Home Depot
Midland
10.2021 - 12.2022
- Maintained records of all transactions related to sales activities along with relevant documents.
- Prepared proposals outlining cost estimates for custom-made millworks requested by clients.
- Ensured compliance with all safety regulations when handling hazardous materials or equipment.
- Advised customers on the best millwork solutions for their applications based on budget and aesthetic requirements.
- Developed and implemented strategies to increase market share by targeting new customers.
- Provided technical expertise on the use of millwork materials for interior design projects.
- Created and maintained customer accounts, including tracking of sales activities, order information, and customer contacts.
- Conducted regular surveys to understand customer satisfaction levels with existing products and services offered by the company.
- Responded promptly to customer queries regarding product specifications or ordering issues.
- Demonstrated extensive knowledge of millwork product lines, pricing structure, and other related services.
- Analyzed trends in customer preferences for various millwork products and services.
Electrical Associate
Home Depot
Midland
12.2020 - 10.2021
- Provided technical advice to customers regarding installation and repair of electrical systems.
- Frequently worked overtime, weekends and holidays.
- Established outstanding relationships with electricians and consumers.
Order Fulfillment Associate
Home Depot
Midland
08.2020 - 12.2020
- Maintained accurate records of orders, shipments, and inventory.
- Ensured compliance with safety regulations while handling hazardous materials.
- Processed customer orders with accuracy and efficiency.
- Collaborated with team members to complete tasks efficiently and effectively.
- Utilized barcode scanners to track all merchandise movements accurately.
- Resolved customer inquiries regarding order status and delivery.
- Operated forklift, pallet jack, or other equipment as needed.
- Monitored stock levels and communicated needs for replenishment to management.
- Adhered strictly to departmental policies and procedures at all times.
- Organized warehouse shelves and bins in an orderly fashion.
- Adhered to company and operational procedures when using heavy equipment, forklifts, pallet runners, pallet jacks and palletizers.
- Assisted in training new warehouse employees.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Weighed and measured products and materials to meet regulatory requirements.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Parking Cashier
Midland International Air & Space Port
Midland
05.2018 - 07.2020
- Verified license plates with registered tickets for validation purposes.
- Maintained accurate records of all daily transactions.
- Communicated effectively with colleagues to provide an efficient parking service for guests.
- Adhered strictly to company policy guidelines when dealing with customers.
- Inspected vehicles exiting the garage to verify that they had valid tickets or passes.
- Utilized problem-solving skills to resolve customer issues efficiently.
- Provided courteous customer service while resolving customer complaints or concerns.
- Greeted customers and provided assistance to ensure smooth parking transactions.
- Performed regular maintenance checks on ticket machines and other equipment used in the garage area.
- Assisted customers with payment processing using cash, credit cards, or gift cards.
- Followed safety protocols when handling cash and operating machinery such as ticket machines.
- Ensured the security of all cash in the register drawer at all times.
- Kept up-to-date on changes in rates, rules, regulations, services. related to parking facilities.
- Monitored parking lot traffic and directed patrons to open spots as needed.
- Processed payments and issued receipts for vehicle parking fees.
- Answered questions from customers regarding parking regulations and policies.
- Assisted with opening and closing procedures including counting money, balancing registers.
Cook Shift Leader
Toros Cafe
Midland
06.2016 - 05.2018
- Assisted in developing new menu items based on customer feedback.
- Coordinated with other departments such as front-of-house or catering services when needed.
- Enforced sanitation policies and procedures throughout the kitchen area.
- Developed strategies to reduce waste and increase efficiency within the kitchen.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
- Ensured kitchen staff followed health and safety regulations.
- Reviewed food orders to verify accuracy before they were sent out.
- Supervised all aspects of the kitchen operations including inventory control and ordering of supplies.
- Trained new cooks on proper food handling techniques.
- Performed regular inventory checks to ensure adequate stock levels were maintained.
- Organized the work area for efficient functioning during shifts.
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
- Monitored food preparation to ensure quality standards were met.
- Inspected equipment and ensured it was properly maintained by kitchen staff.
- Cut, chopped and sliced meat and produce to prepare for cooking.
Produce Clerk
Albertsons
Midland
09.2015 - 11.2016
- Cleaned work areas throughout shift to maintain sanitation standards.
- Stayed up-to-date on new products offered in the department.
- Organized displays of fresh fruits and vegetables in the store.
- Rotated produce items to ensure freshness.
- Followed proper receiving procedures for perishable items.
- Maintained cleanliness of department while adhering to health code regulations.
- Followed established food safety guidelines when handling perishables such as fruits and vegetables.
- Checked for quality, ripeness, and overall condition of products before stocking shelves.
- Received and stocked incoming produce shipments.
- Assisted customers with product selection and inquiries.
- Provided excellent customer service by greeting each customer promptly.
- Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
- Replenished display cases as necessary throughout the day.
- Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.
- Stocked, rotated and faced products with attention to product quality and expiration dates.
- Opened boxes and stocked products in appropriate sections.
- Demonstrated familiarity with department products to help customers in selecting items.
- Monitored work environment to maintain safety, cleanliness and organization.
- Rotated stock to maintain freshness.
Education
High School Diploma -
Colemen High
Midland, TX05-2015
Skills
- Inventory management
- Data analysis
- Sales performance monitoring
- Safety compliance
- Technical advising
- Customer service
- Time management
- Effective communication
- Employee training
- Team supervision
- Leadership development
- Goal setting
- Leadership skills
- Workplace safety
- Workflow optimization
- Staff supervision
- Sales growth
- Process and procedure development
- Multi-tasking mastery
- Problem-solving
- Stock management
- Strategies and goals
- Department inspection
- Task delegation
Timeline
Department Supervisor
Home Depot
12.2022 - Current
Millwork Sales Specialist
Home Depot
10.2021 - 12.2022
Electrical Associate
Home Depot
12.2020 - 10.2021
Order Fulfillment Associate
Home Depot
08.2020 - 12.2020
Parking Cashier
Midland International Air & Space Port
05.2018 - 07.2020
Cook Shift Leader
Toros Cafe
06.2016 - 05.2018
Produce Clerk
Albertsons
09.2015 - 11.2016
High School Diploma -
Colemen High