Desttiny Colunga

Work History

Customer Service Cashier

Chevron

Arroyo Grande, CA

06.2022 - 09.2022

Resolved customer complaints and maintained clean and tidy checkout area.
Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Maintained customer satisfaction with quick and professional handling of product returns.
Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Counted money in drawers at beginning and end of each shift.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Sold lottery tickets and fish and game licenses.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Maintained current knowledge of store promotions and highlighted sales to customers.
Checked identification for proof-of-age for alcohol and tobacco sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Processed various forms of payment for gas, merchandise and lottery tickets.
Completed accurate cash-in and cash-out procedures of computerized cash register.
Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
Confirmed stock levels and expiration dates of merchandise.
Scheduled and monitored regular vendor deliveries for fuel and store inventory.
Provided exemplary customer service by addressing patron complaints and providing accurate information.
Prevented and reported loitering and illegal activities taking place on company property.
Answered phone calls and returned voicemails.
Cleaned up gas and other spills in accordance with spill procedures.
Maintained clean and orderly work station.
Processed fuel and merchandise transactions by operating POS system with accuracy.
Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Facilitated sales of services and goods.
Collected gas and amenity payments based on customer orders.
Pumped gas for guests and took payments.
Responded to all customer inquiries thoroughly and professionally.
Removed safety hazards, soiled items and trash from customer areas.
Determined customer needs by asking relevant questions and listening actively to responses.
Shared best practices for sales and customer service with other team members to help improve store's efficiency.
Educated customers about brand to incite excitement about company's mission and values.
Responded to customer requests efficiently and with knowledgeable assistance.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Maintained excellent attendance record, consistently arriving to work on time.
Maintained energy and enthusiasm in fast-paced environment.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Field Marketing Representative

Premium Retail Services, Inc

Santa Maria, CA

05.2021 - 09.2021

Developed aggressive marketing objectives for sales, ROI and brand loyalty.
Increased sales by Number% over fiscal year through application of Type marketing program.
Prioritized marketing tasks and balanced competing needs.
Led development and implementation of company-level marketing plans to achieve revenue and brand exposure goals.
Created customized marketing materials to increase product awareness.
Identified appropriate marketing channels and target customers for campaigns.
Collaborated with product development team to effectively modernize and update promotions.
Tracked key metrics and developed spreadsheets and data models.
Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
Managed inventory storage in clean and organized fashion.
Completed physical inventory counts each month.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Created reports detailing inventory costs, deliveries and usage.
Completed scheduled audits with efficient and accurate approach.
Performed data entry and completed proper paperwork.
Checked prices and calculated totals for accurate invoice processing.
Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
Recorded adjustments, pallet audits and tracked discrepancies.
Reviewed and analyzed forecast data to determine and address inventory needs.
Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
Strategized, introduced and updated purchasing procedures and objectives to adapt to shifting customer demand.
Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Audited and corrected discrepancies in inventory numbers.
Recorded information, shortages and discrepancies to keep records current and accurate.
Unloaded shipments, reviewed merchandise and tracked paperwork.
Kept merchandise moving smoothly and accurately from stockroom to sales floor.

Customer Service Associate

Lowe's

Santa Maria, CA

05.2019 - 05.2021

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Informed customers about special promotions and provided detailed information for various products.
Developed and actualized customer service initiatives to decrease wait times.
Demonstrated items to customers and created customer awareness, interest and sales.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Recommended products to customers, thoroughly explaining details.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Provided information regarding charge accounts and loyalty programs.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Cultivated customer loyalty, promoted repeat business and improved sales.
Responded proactively and positively to rapid change.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Educated customers about billing, payment processing and support policies and procedures.
Maintained up-to-date knowledge of product and service changes.
Trained new personnel regarding company operations, policies and services.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Managed timely and effective replacement of damaged or missing products.
Cross-trained and provided back up for customer service managers.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Entered orders into Type computer database system.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Customer Service Associate

Rue21

Santa Maria, CA

05.2017 - 09.2019

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Informed customers about special promotions and provided detailed information for various products.
Developed and actualized customer service initiatives to decrease wait times.
Executes excellent sales floor merchandising and selling.
Demonstrated respect, friendliness and willingness to help wherever needed.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Developed and maintained courteous and effective working relationships.
Identified issues, analyzed information and provided solutions to problems.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Increased sales by offering advice on purchases and promoting additional products.
Maintained customer satisfaction with quick and professional handling of product returns.
Processed product returns and assisted customers with other selections.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Maintained records related to sales, returns and inventory availability.
Completed orders and organized product deliveries to meet customer timetables.
Tracked stock using company inventory management software.
Loaded and unloaded merchandise using ladder and pallet jack.
Prepared large cash deposits with zero discrepancies.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Developed, marketed and sold full range of products and support services.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Engaged with customers to effectively build rapport and lasting relationships.
Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Operated cash register to record transactions accurately and efficiently.
Set up new sales displays each Timeframe.

Security Guard

Santa Maria Fairpark

Santa Maria, CA

01.2015 - 09.2021

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Checked and verified photo identification prior to granting facility access.
Secured personal and company goods against robbery, vandalism and illegal entry.
Reported irregularities such as fire and safety hazards to maintenance.

Summary

Overview

Work History

Customer Service Cashier

Field Marketing Representative

Customer Service Associate

Customer Service Associate

Security Guard

Education

High School Diploma -

Skills

Languages

Timeline

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