Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Destynee Hawkins

Forney,United States

Summary

Over the past three years, my role as a server in luxury and high-end restaurants has been a profound source of passion and fulfillment. Immersed in this elite sector of the hospitality industry, I have developed a keen eye for detail and a deep commitment to delivering unparalleled service. My daily interactions with guests allow me to blend refined elegance with personalized care, ensuring that each dining experience is both exceptional and memorable. This role is more than just a job for me; it’s an exciting opportunity to continuously elevate my craft and contribute to the prestigious ambiance of these renowned establishments. My enthusiasm for providing top-notch service and my dedication to upholding the highest standards have driven me to excel and grow in this dynamic environment.

Overview

3
3
years of professional experience

Work History

Waitress

The Nelson
05.2024 - Current
  • Checked members' identification before serving food/alcoholic beverages.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained members satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied members.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Waitress

Omni Dallas
09.2023 - 04.2024
  • Welcoming guests with a warm smile and genuine enthusiasm
  • Set tables according to type of event and service standards
  • Providing attentive and personalized service to each diner
  • Sharing recommendations with contagious excitement, highlighting favorite dishes and specials
  • Ensuring every detail of the dining experience exceeds expectations
  • Anticipating needs and going the extra mile to accommodate requests
  • Engaging with patrons, building rapport, and creating a memorable atmosphere
  • Taking pride in the presentation of meals, making each plate a work of art
  • Eagerly addressing any concerns or questions, striving to ensure satisfaction
  • Exuding passion for the culinary experience and delighting in sharing it with others.

Waitress

Moxie's
11.2022 - 09.2023
  • Provided exceptional customer service by promptly greeting guests, taking accurate orders, and ensuring a positive dining experience
  • Demonstrated strong multitasking skills by efficiently managing a high volume of tables while prioritizing orders and coordinating with kitchen staff
  • Maintained cleanliness and organization in dining areas, including setting up tables, refilling condiments, and promptly clearing dishes
  • Upsold menu items and beverages to increase revenue and enhance guest satisfaction
  • Collaborated effectively with fellow waitstaff and kitchen team to ensure seamless service and timely delivery of orders.

Customer Service Rep

Bank Of America
10.2021 - 10.2022
  • Researches and resolves issues by responding to escalated inquiries, researching information, providing information to service representatives, following up on calls for service, interacting with customers on the phone, via email, webchat and in person, and working with outside agencies and managers to resolve issues
  • Provides general clerical support by assisting patrons or customers; providing general or specific information; processing requests for services, researching information, compiling information, maintaining general office records, processing the mail, and assisting with other services including cash handling
  • Processes requests by updating accounts, handling requests for new service or toll tags, supporting online access, reporting computer issues to the help desk, posting transactions, monitoring, and updating corporate accounts, researching violations, and resolving email / chat requests
  • Processes payments by verifying information for accuracy, reviewing images, processing payments for overnight payments, and researches and resolves credit card disputes
  • Maintaining Excellent level of precision and observation while completing customer Validations, Verifications and uploading documents.

Education

Business Management and Administration -

Richland College
Dallas, TX
06.2025

Skills

  • Excellent communication
  • Strong memory and organizational abilities
  • Attention to detail and accuracy
  • Empathy and emotional intelligence
  • Ability to work well under pressure
  • Menu knowledge and recommendation skills
  • Teamwork and collaboration
  • Flexibility and adaptability
  • Passion for hospitality and providing exceptional service

References

  • (Manager), (818)-312-4385
  • (General Manager), (214)-579-2310

Timeline

Waitress

The Nelson
05.2024 - Current

Waitress

Omni Dallas
09.2023 - 04.2024

Waitress

Moxie's
11.2022 - 09.2023

Customer Service Rep

Bank Of America
10.2021 - 10.2022

Business Management and Administration -

Richland College

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Destynee Hawkins