Destynee Turner
Grand Prairie
Summary
Detail-oriented student eager to leverage academic knowledge in a professional setting. Demonstrates strong technical skills in software applications, adept at managing time effectively while tackling complex tasks. Proven ability to interpret blueprints and conduct material handling and testing, ensuring high-quality outcomes. Collaborative team player with expertise in equipment operation and organizational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assembly Line Worker
Avancez
Arlington
10.2023 - 11.2024
- Loaded and unloaded materials from production equipment as needed.
- Collaborated with team members to meet production goals consistently.
- Cleaned workstations and maintained organization throughout the assembly area.
- Organized and stocked parts systematically to maintain inventory accuracy.
- Worked with cross-functional teams to achieve goals.
Technical Support Representative
Apple
08.2021 - 09.2023
- Provided technical support for Apple products via phone and chat.
- Guided customers through troubleshooting steps to resolve issues.
- Collaborated with team members to improve support processes.
- Educated customers on product features and best practices.
- Assisted in training new team members on support protocols.
- Provided technical assistance to customers through phone, email and chat support.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Customer Service Associate
Academy Sports Outdoors
Bossier City
01.2020 - 07.2021
- Resolved customer complaints in a timely manner.
- Assisted customers with product inquiries and recommendations.
- Handled transactions using point-of-sale systems efficiently.
- Ensured a clean and welcoming store environment for shoppers.
- Greeted customers and identified their needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Developed relationships with key clients through regular contact and follow-up communication.
Education
High School Diploma -
Bossier High
Bossier City, LA05-2022
Skills
- Equipment operation
- Inventory management
- Quality control
- Production efficiency
- Safety compliance
- Customer support
- Effective communication
- Problem solving
- Training facilitation
- Expert assembler
- Team collaboration
- Time management
- Product assembly
- Reading comprehension
- Customer relations
- Load and Unload
- Desktop Support
- Microsoft Office
- Training
- Typing
Certification
- First Aid Certification
- CPR Certification
Languages
English
Professional
Timeline
Assembly Line Worker
Avancez
10.2023 - 11.2024
Technical Support Representative
Apple
08.2021 - 09.2023
Customer Service Associate
Academy Sports Outdoors
01.2020 - 07.2021
High School Diploma -
Bossier High
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