Destyni Daniels
Tampa,FL
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
Work History
Subject Matter Expert
Optum Serve - Wipro
06.2024 - Current
- Developed comprehensive training programs to ensure effective knowledge transfer and successful product adoption
- Mentored junior team members in best practices, industry standards and technical skills
- Led ongoing business operations to successfully meet business goals and objectives
- Delivered prompt reporting of noncompliance and sought corrective action
- Administered and created training and awareness presentations or materials
- Developed emergency management plans for recovery decision-making and communications
- Resolved escalated customer issues in timely manner while maintaining positive relationships
Medical Service Coordinator
Optum Serve - Wipro
11.2023 - 06.2024
- Assessed patient eligibility for programs according to established guidelines and regulations
- Scheduled appointments for patients in accordance with their needs and preferences
- Performed data entry tasks related to health care records, including coding information into electronic systems
- Provided comprehensive customer service support to answer questions regarding insurance coverage, billing procedures, and payment plans
- Utilized Microsoft Office Suite for various tasks related to data entry work
- Checked source documents against entered data to ensure accuracy of inputted information
Customer Service Representative
Molina Healthcare - Wipro
01.2021 - 01.2023
- Handled customer complaints and inquiries in a courteous and efficient manner
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
Executive Assistant
New Language Capital
01.2017 - 01.2021
- Manage critical administrative and operational tasks as directed by the CCO, including organizing schedules and arranging events, while preparing and submitting expense reports
- Oversee important initiatives led by the CEO
- Including identifying project requirements, setting priorities, and managing timelines to ensure successful completion of projects
- Conduct extensive research and gathering information through building relationships, effective communication, and traditional data-sourcing methods
- Create macros for customer service and sales CRM
- Provide troubleshooting assistance to customers and the team
- Complete audio transcriptions
- Review documents to detect errors, correct errors, and review with supervisors
- Prepare for important meetings and presentations, taking and transcribing meeting notes
Education
Masters - Mental Health & Counseling
CAPELLA UNIVERSITY
05.2028
Bachelors - Health Sciences
FLORIDA A&M UNIVERSITY
12.2016
Skills
- Microsoft Office
- Project Management
- Cross-functional team leadership
- Product development
- Key performance indicators
- Budget management
- Risk management
- Project management
- Performance management
- Quality assurance
Timeline
Subject Matter Expert
Optum Serve - Wipro
06.2024 - Current
Medical Service Coordinator
Optum Serve - Wipro
11.2023 - 06.2024
Customer Service Representative
Molina Healthcare - Wipro
01.2021 - 01.2023
Executive Assistant
New Language Capital
01.2017 - 01.2021
Bachelors - Health Sciences
FLORIDA A&M UNIVERSITY
Masters - Mental Health & Counseling
CAPELLA UNIVERSITY
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