Destynie Allen
Haines City
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
State Farm
07.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
Valet Associate
Townepark/ Omni Resort
04.2023 - 12.2023
- Ensure accurate documentation of all incoming and outgoing vehicles
- Greet and connect with customers that will visit the establishment
- Ensure a high level of customer service and offer professional valet services
- Operate vehicles safely and responsibly
- Cash handling
- Run reports using excel
Consolidation Supervisor
Walmart.com FC
03.2017 - 02.2023
- Ensure customer delivery using the demand lines in the ANT system
- Manage pack walls, manual packing and singles line by keeping the wall balanced
- Responsible for getting headcount as soon as possible to ensure we are not overstaffed
- Oversee the balance between the pick module and consolidation and make necessary moves if we are over packing
- Developed trainers and new leads on logistics and company policies
- Plan and execute workload tasks for the shift
- Use ANT to lock lanes and open and close trailers on time
- Change Ship Vias in ANT to keep recirt from backing up
- Send out pick up schedules to each carrier to ensure they pick up their loads on time
- Operate GScope so that carriers see what we are loading into with the correct trailer numbers and ID's
- Operate YMS
- Lead a team of associates to putback customer product
- Ensure team meets customer promise by training new pick associates on process, safety, and quality; train senior associates on eaches putback and damages
- Locate priority picks on the ANT system using the Demand Lines to get the freight out of the building and to the customer
- Manage Repack to Tote
- Issue associates the appropriate amount of downtime
Amazon MC05| Amazon Warehouse
10.2015 - 02.2017
- Conduct sort slide, manage who comes to help push freight to the lines
- Train senior employees on where to through each box and how fast they should be going
Education
Insurance
Accredited Claims Adjuster
Florida 12-2023
Bachelors Degree - Education
University of Central Florida
Orlando, FL01.2022
High School -
Lake Region High School
Eagle Lake, FL01.2015
Skills
- Ability to develop, implement and review policies and procedures
- Problem Solving and Root Cause Analysis
- Ability to communicate effectively and motivate a team
- Microsoft Office - Microsoft Word, Excel, PowerPoint
- Forward Planning and Strategic Thinking
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Relationship building
Certification
- Accredited Claims Adjuster (ACA) - Florida Department of Financial Services or equivalent.
Timeline
Account Manager
State Farm
07.2024 - Current
Valet Associate
Townepark/ Omni Resort
04.2023 - 12.2023
Consolidation Supervisor
Walmart.com FC
03.2017 - 02.2023
Amazon MC05| Amazon Warehouse
10.2015 - 02.2017
High School -
Lake Region High School
Insurance
Accredited Claims Adjuster
Bachelors Degree - Education
University of Central Florida
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