Summary
Overview
Work History
Education
Skills
Languages
Timeline
References
Education and Training
DeliveryDriver

Destynie Reis

Durham

Summary

Dynamic customer service professional dedicated to enhancing customer satisfaction and driving company success through effective communication and relationship management. Proven track record in handling high volumes of inbound calls while fostering positive interactions and efficiently resolving issues. Expertise in CRM systems, complemented by exceptional active listening and multitasking skills, ensures accurate documentation of customer concerns and a thorough understanding of products and promotions. Recognized for consistently receiving outstanding customer feedback, with strong organizational abilities that facilitate seamless client services across diverse customer profiles.

Overview

8
8
years of professional experience

Work History

Deliver Packages

Amazon
03.2025 - Current
  • Maintained accurate inventory records of packaging materials and supplies.
  • Inspected finished products for quality assurance and compliance with standards.
  • Followed packing processes to increase speed and accuracy.
  • Ensured adherence to safety regulations and company policies throughout all packaging activities.
  • Reviewed orders by inspecting labeling, packaging, and contents.
  • Proved successful working within tight deadlines and a fast-paced environment.

Delivery Driver

Instacart
04.2021 - Current
  • Received daily delivery instructions and route assignments from dispatch.
  • Delivered food orders to customers in a timely manner.
  • Loaded and unloaded delivery vehicles with food items.
  • Ensured that the correct order was delivered to the customer.
  • Followed all safety protocols while driving.
  • Maintained cleanliness of vehicle interior and exterior.
  • Handled cash payments from customers for delivery orders.
  • Answered customer inquiries regarding menu items, prices and availability.
  • Coordinated with restaurant staff on order accuracy and pickup times.
  • Provided excellent customer service throughout the delivery process.
  • Utilized GPS navigation systems to find most efficient routes for deliveries.
  • Recorded accurate mileage log information during each shift.
  • Inspected vehicle before and after shifts for any maintenance needs or issues.
  • Complied with company policies related to safe driving practices and procedures.
  • Adhered to local traffic laws at all times while delivering orders to customers.
  • Contacted customers if there were delays in delivery due to traffic or other issues.
  • Managed inventory of food items in vehicle by checking expiration dates regularly.
  • Identified potential problems or complaints from customers and took appropriate action as necessary..
  • Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
  • Reported any incidents involving damage or theft of property immediately to management team..
  • Delivered fresh food to customers across local area.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
  • Maintained positive relationships with customers to promote further business opportunities.
  • Documented time of delivery to record completion of order.
  • Collected tips from customers through hands-free electronic methods.
  • Maintained vehicle according to company and state safety requirements.
  • Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
  • Recorded weekly hours and mileage for accurate payment.

Stocker

Walmart
02.2025 - 05.2025
  • Organized merchandise displays to enhance product visibility and customer experience.
  • Restocked shelves efficiently, ensuring optimal inventory levels and product availability.
  • Collaborated with team members to maintain cleanliness and safety standards in stock areas.
  • Monitored inventory levels, identifying discrepancies and coordinating replenishment as needed.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.

Crew Member

Sheetz
07.2024 - 02.2025
  • Worked front counter, drive-thru and other areas.
  • Provided feedback on inventory management to optimize stock availability and reduce discrepancies.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • handled alcohol and tabacco sales
  • Monitored sales floor for potential issues, addressing concerns promptly to maintain safety protocols.

Package Handler

UPS
10.2023 - 01.2024
  • Operated machinery to efficiently sort and package items for distribution.
  • Collaborated with team members to streamline workflow processes and enhance productivity.
  • Ensured compliance with safety protocols during loading and unloading operations.
  • Conducted quality checks on packaged products to maintain high standards.
  • Coordinated shipment preparation by accurately labeling and sorting packages for delivery routes.
  • Operated material handling equipment to efficiently move and organize packages within warehouse environment.
  • Led safety drills and compliance training, fostering a culture of workplace safety among staff members.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Maximized storage space utilization by organizing packages in a logical, systematic manner according to size and weight.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Checked products for damage or other issues before packing into boxes.
  • Reduced damaged goods by implementing proper handling techniques and providing training to team members.
  • Followed verbal and written instructions to properly move and ship products.

Delivery Driver

DoorDash
02.2020 - 07.2023
  • Received daily delivery instructions and route assignments from dispatch.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Delivered food orders to customers in a timely manner.
  • Loaded and unloaded delivery vehicles with food items.
  • Ensured that the correct order was delivered to the customer.
  • Followed all safety protocols while driving.
  • Maintained cleanliness of vehicle interior and exterior.
  • Answered customer inquiries regarding menu items, prices and availability.
  • Coordinated with restaurant staff on order accuracy and pickup times.
  • Provided excellent customer service throughout the delivery process.
  • Utilized GPS navigation systems to find most efficient routes for deliveries.
  • Recorded accurate mileage log information during each shift.
  • Inspected vehicle before and after shifts for any maintenance needs or issues.
  • Complied with company policies related to safe driving practices and procedures.
  • Adhered to local traffic laws at all times while delivering orders to customers.
  • Contacted customers if there were delays in delivery due to traffic or other issues.
  • Identified potential problems or complaints from customers and took appropriate action as necessary..

Insurance Sales Agent

Fiesta Auto Insurance
11.2020 - 03.2021
  • Conducted market research to identify potential customers and target markets.
  • Assisted clients in selecting appropriate coverage options for their needs.
  • Developed a customer service strategy to ensure the highest level of satisfaction.
  • Analyzed customer feedback to improve sales strategies and tactics.
  • Provided advice on financial planning and insurance policies.
  • Negotiated with underwriters to obtain competitive rates for customers.
  • Processed applications and paperwork related to policy issuance or renewal.
  • Maintained accurate records of client information in CRM software system.
  • Resolved customer inquiries and complaints in a timely manner.
  • Built relationships with existing clients by providing exceptional service.
  • Advised clients on coverage amounts needed based on individual circumstances.
  • Ensured that all required documents are properly filled out before submission.
  • Reviewed insurance policies periodically to make sure they meet customer needs.
  • Performed administrative tasks such as updating databases, filing paperwork.
  • Created detailed reports of sales activities for management review.
  • Provided guidance about different types of insurance products available.
  • Followed up with clients regularly to ensure satisfaction with services provided.
  • Responded to inquiries and explained product features and service advantages to potential customers.
  • Upsold products to policyholders and potential new clients.
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
  • Rewrote and reinstated insurance policies, following underwriting and business rules.
  • Offered policy guidance and management to promote asset protection.
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage.

Crew Member

TJ Maxx
09.2018 - 12.2018
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked shelves after each sale transaction was completed.
  • Rotated products from backstock areas onto sales floor based on demand.
  • Reported any damaged goods or defective items immediately to management team.
  • Set up promotional displays in order to increase visibility of certain products.
  • Adhered to company guidelines regarding handling cash transactions properly.
  • Supported other departments when needed by helping unload shipments or restock shelves.
  • Worked closely with other crew members in order to meet daily goals set by management team.
  • Organized and stocked merchandise on store shelves, racks, cases, bins, and tables.
  • Maintained cleanliness of the store by sweeping floors, cleaning windows and taking out trash.
  • Assisted customers with product selection and answered questions regarding products.
  • Performed price changes for items in accordance with corporate pricing policies.
  • Inspected merchandise to ensure it met quality standards before stocking it on shelves.
  • Unloaded trucks, unpacked boxes and took inventory of stock in warehouse area.
  • Processed customer returns quickly and efficiently while maintaining a friendly attitude towards customers.
  • Checked expiration dates of merchandise regularly to maintain freshness of products.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Lifted materials of varied weights on regular basis.
  • Faced products on shelves and displays to meet company policies.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Replenished items to maintain stock availability.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Updated product labels to reflect accurate pricing.
  • Palletized merchandise for easy movement to sales floor locations.
  • Operated cash register to process customer transactions accurately and efficiently.
  • Counted money in cash drawer at the beginning of shift to ensure correct amount.
  • Greeted customers in a friendly manner and answered their questions professionally.
  • Processed returns and exchanges according to company policy.

Crew Manager

Chipotle Restaurant
10.2017 - 11.2018
  • Supervised and trained crew members on safety protocols, customer service standards, and job duties.
  • Oversaw the daily operations of the restaurant, including food preparation, customer service, and cleanliness standards.
  • Resolved conflicts between staff in a timely manner while maintaining professionalism.
  • Assisted management team in developing new menu items, promotional campaigns, and other initiatives.
  • Ensured compliance with all health codes and regulations by regularly inspecting facility and equipment.
  • Provided guidance to crew members during peak hours to maximize productivity and efficiency.
  • Scheduled interviews for potential employees based on availability of managers involved in the hiring process.
  • Worked closely with upper management to develop strategies for improving operational efficiency.
  • Monitored customer satisfaction surveys and implemented changes when necessary in order to improve overall guest experience.
  • Responded promptly to customer inquiries or complaints via phone calls or emails.
  • Balanced cash drawer at the end of each shift by counting total deposits and withdrawals.
  • Processed credit and debit card payments, gift cards, checks, refunds, exchanges, store credits as per company policy.
  • Provided accurate change when applicable.
  • Verified age requirements for certain purchases such as alcohol or tobacco products using valid ID's.
  • Explained store policies regarding returns or exchanges to customers politely and professionally.
  • Answered phone calls promptly and handled inquiries from customers courteously while adhering to company policies and procedures.
  • Performed housekeeping duties such as cleaning countertops, restocking supplies.
  • Assisted other staff members with tasks as needed during peak hours or periods of high customer volume.

Education

No Degree -

Kearny High School
Kearny, NJ
06-2019

GED -

GED
Melbourne, FL
01-2022

Skills

  • GPS system proficiency
  • Mileage documentation
  • Shipping verification skills
  • Accounts receivable management
  • Logistics management
  • Trustworthy and reliable
  • Enthusiastic demeanor
  • Proficient in written and oral communication
  • Service excellence
  • Prioritization and scheduling
  • Task prioritization
  • Analytical problem resolution
  • Capable of lifting 55 pounds
  • Effective documentation and reporting
  • Customer relationship development
  • Order management
  • Logistics coordination
  • Pre- and post-trip vehicle assessments
  • Respectful communication
  • Inventory tracking
  • Analytical problem-solving
  • Expertise in local transportation pathways
  • Sales strategy formulation
  • Proficient in route planning
  • Meticulous in execution
  • Effective team collaboration
  • Inventory control expertise
  • Shipping operations management
  • Database administration
  • Responsible motorist
  • Possession of a valid driver's license
  • Physical lifting proficiency
  • Conflict resolution management
  • Membership renewal management
  • Account maintenance
  • Effective client communication
  • Experienced with Microsoft 365 applications
  • Courteous call handling
  • Customer demand evaluation
  • Detail-oriented data management
  • Client account management
  • Effective issue resolution skills
  • Expertise in service advising
  • Payment Processing
  • Support resolution skills
  • Data-driven technical analysis
  • Virtualization
  • Technology upgrade implementation
  • Bug Reports
  • Content analysis
  • Efficient document digitization
  • Detail-oriented in spelling
  • Professional document typing
  • Skilled in achieving 58 WPM typing speed
  • Proofreading and Editing
  • Strong Listening Talents
  • Great Eye for Detail
  • Safe Food Handling
  • Surface Sanitation
  • Quality Control
  • Food Assembly
  • Meal assembly
  • Temperature control in food preparation
  • Equipment Sanitation
  • Proper inventory management
  • Cutting and Slicing Techniques
  • Recipe development skills
  • Quality ingredient assessment
  • Effective group contribution
  • Cash handling proficiency
  • Customer relationship management
  • Collaborative decision-making
  • Effective portion management
  • Meat preparation
  • Expertise in seafood handling
  • Labeling accuracy
  • Continuous improvement mindset
  • Efficient packing techniques
  • Attention to detail
  • Flexible and adaptable
  • Team collaboration
  • Work well under pressure
  • Basic mathematics
  • Critical thinking
  • Clear communication
  • Relationship building
  • Heavy lifting

Languages

Spanish
Limited
English
Native/ Bilingual

Timeline

Deliver Packages

Amazon
03.2025 - Current

Stocker

Walmart
02.2025 - 05.2025

Crew Member

Sheetz
07.2024 - 02.2025

Package Handler

UPS
10.2023 - 01.2024

Delivery Driver

Instacart
04.2021 - Current

Insurance Sales Agent

Fiesta Auto Insurance
11.2020 - 03.2021

Delivery Driver

DoorDash
02.2020 - 07.2023

Crew Member

TJ Maxx
09.2018 - 12.2018

Crew Manager

Chipotle Restaurant
10.2017 - 11.2018

No Degree -

Kearny High School

GED -

GED

References

References available upon request.

Education and Training

other

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Destynie Reis