Destyny Cervantes
Grand Prairie,TX
Summary
Hardworker brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Women's Premiers OBGYN
06.2023 - 08.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Receptionist
Orthodontic Avenue
01.2023 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answer incoming calls about scheduling, payments and treatment questions. Verify and files orthodontic insurance, post and record payments. Run and compile monthly reports.
Parts Cashier
Sam Pack Five Start Ford Parts
02.2021 - 03.2022
- Calculate the customer’s bill using the dealership’s computer system
- Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
- Make change accurately and issue receipts to customers
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Filing Parts Counter Tickets
Picker
Amazon
10.2020 - 04.2021
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Used RF scanners to track orders and verify accuracy.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Sorted and organized items in designated areas for easy access.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
Team Lead
Educational Products Inc
06.2018 - 10.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Establish clear expectations and goals.
Education
High School Diploma -
R L Turner High School
Carrollton, TX06.2018
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Patient Scheduling
- Medical Terminology
- Microsoft Office
- HIPAA Compliance
- Patient Registration
- HIPAA Guidelines
- Appointment management
- Payment Collection
- Reminder calls
- Letter preparation
- Electronic Medical Records
- Workflow Optimization
- Referral Verification
- Customer Engagement
- Cash Handling Accuracy
- Data entry proficiency
- Order Management
- Customer Service
- Problem-Solving
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
Timeline
Medical Receptionist
Women's Premiers OBGYN
06.2023 - 08.2023
Receptionist
Orthodontic Avenue
01.2023 - 06.2023
Parts Cashier
Sam Pack Five Start Ford Parts
02.2021 - 03.2022
Picker
Amazon
10.2020 - 04.2021
Team Lead
Educational Products Inc
06.2018 - 10.2020
High School Diploma -
R L Turner High School