Desyisabel Cuellar
Nashville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Summer Camp Counselor
Gardin De Los Ninos
06.2023 - 07.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
Package Handler
FedEx
01.2022 - 07.2022
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Bilingual Customer Solutions Representative
Tractor Supply Company
06.2021 - 09.2021
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding product issues, online purchases, account concerns, and claims.
Customer Service Representative
Dominos's Pizza
03.2020 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
MBA - Marketing
Middle Tennessee State University
Murfreesboro, TN05.2024
Skills
- Group and Individual Instruction
- Multitasking
- Paperwork Processing
- Effective Communication
- Critical Thinking
- Attention to Detail
- Analytical Skills
- Customer Service Orientation
- Problem-Solving
- Active Listening
- Telephone Etiquette
- Computer Literacy
Languages
Spanish
Native or Bilingual
Timeline
Summer Camp Counselor
Gardin De Los Ninos
06.2023 - 07.2023
Package Handler
FedEx
01.2022 - 07.2022
Bilingual Customer Solutions Representative
Tractor Supply Company
06.2021 - 09.2021
Customer Service Representative
Dominos's Pizza
03.2020 - 08.2020
MBA - Marketing
Middle Tennessee State University
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