Desyrae Myles
Progressive
Houston
6
years of professional experience
Healthcare and customer service professional with experience supporting patients, members, and providers in fast-paced healthcare and insurance environments. Skilled in patient communication, insurance verification, referral coordination, documentation, and navigating complex benefit information. Experienced working with confidential information while providing accurate and compassionate service.
Work History
Customer Support Specialist
2 Years 7 Months- Handled high-volume inbound customer service calls regarding auto insurance policies.
- Explained coverage options, policy terms, and state insurance requirements.
- Reviewed premium changes and explained factors affecting policy rates.
- Used multi-screen computer applications and phone systems daily to manage customer records.
Experienced Customer Service Representative
2 Years 2 Months- Assisted health insurance members and healthcare providers with claims questions, appeals, and resolution of coverage concerns.
- Explained complex health plan benefits, including deductibles, copayments, coinsurance, and coverage responsibilities.
- Monitored and verified the status of medical referrals and prior authorizations while providing updates to members and providers.
- Reviewed and updated confidential member information accurately within computer systems while maintaining detailed documentation.
Receptionist at Texas Children’s Hospital
1 Year 3 Months- Provided front desk support in a hospital environment while assisting patients, families, and visitors.
- Verified identification and followed hospital privacy and safety procedures.
- Assisted with patient check-in processes and visitor management.
- Maintained a professional and welcoming environment.
Education
High School Diploma
Skills
Customer service
Data entry & Documentation
HIPPA compliance
Insurance verification
Timeline
Customer Support Specialist
Progressive
01.2024 - CurrentRead More
Experienced Customer Service Representative
Alorica
11.2021 - 01.2024Read More
Receptionist at Texas Children’s Hospital
Securitas Security Services USA
07.2020 - 10.2021Read More
James Madison High School
High School Diploma
Read More