Desyyana Softleigh
Jacksonville,FL
Summary
Proven Customer Service Representative with a track record of enhancing customer engagement and fostering repeat business, notably at Solera. Skilled in consultative sales and complaint resolution, I excel in call management and active listening, significantly improving service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Solera
Jacksonville, Florida
06.2024 - 10.2024
- Initiated outbound calls to enhance customer engagement with dealership services
- Conducted business-to-business outreach to increase awareness of client offerings
- Articulated call objectives and promotional incentives to customers clearly and persuasively
- Assisted customers in optimizing the use of their inclusive vehicle maintenance plans
- Coordinated service appointment scheduling utilizing dealership's proprietary systems
- Managed follow-up for missed appointments, ensuring timely rescheduling to meet customer needs
- Balanced communication during bookings to align dealership capacities with customer expectations
- Provided informed responses to customer inquiries regarding vehicle services and dealership details
- Documented customer feedback with precision for service quality improvement
- Maintained high efficiency in call handling, upholding professionalism throughout interactions
Customer Service Representative- Hybrid
Concentrix
Jacksonville, Fl
11.2023 - 03.2024
- Calculated insurance premiums and established appropriate payment methods for clients
- Quoted rates and crafted coordinated protection plans for immediate coverage for uninsured individuals
- Enhanced product expertise and contributed to organizational growth through participation in weekly training sessions
- Processed policy amendments and conducted periodic reassessments of client insurance needs
- Expanded client base by cultivating referral networks and engaging with occupational and special interest groups
- Guided customers through billing procedures, processed transactions, and assisted in setting up payment options
- Activated and managed customer accounts while adhering to quality assurance standards
- Resolved customer issues effectively, ensuring a calm and amicable resolution
- Provided consistent customer service and support, fostering opportunities for repeat business
Cashier
Mcdonald's
Jacksonville, Fl
12.2018 - 11.2023
- Greeted customers promptly and provided friendly service
- Accurately recorded customer orders and communicated with kitchen staff
- Prepared a variety of menu items following established recipes and presentation standards
- Collaborated with team members to achieve sales and service targets during shifts
- Maintained high standards of restaurant cleanliness and hygiene
- Ensured availability and proper stocking of food items and supplies
- Managed high-volume order periods with efficiency and poise
- Entered orders into the point-of-sale system with accuracy and speed
- Assembled food orders correctly, paying attention to detail and customer specifications
- Processed and organized large orders to support event catering requirements
Customer Service Representative
UF HEALTH
Jacksonville
03.2023 - 06.2023
- Executed clerical tasks to support patient, provider, and organizational needs
- Acted as a liaison to facilitate communication between patients, clinical staff, and physicians
- Delivered exceptional customer service, welcoming patients upon their arrival
- Managed medical records' clerical elements, adhering to established guidelines
- Conducted thorough registration interviews, ensuring accurate patient data entry
- Coordinated patient appointments, maintaining scheduling functions per guidelines
- Directed messages and calls to appropriate personnel efficiently
- Liaised with various departments, physicians, and external organizations for operational requirements
- Inputted patient dispositions, diagnostic codes, and financial transactions into the electronic medical record
- Handled cashiering responsibilities, processing co-payments and other patient transactions
- Prioritized tasks effectively, demonstrating the ability to work independently and as part of a team
Education
High School Diploma -
Englewood High School
Jacksonville, FL06.2021
Skills
- Appointment Scheduling
- Consultative Sales
- Call Management
- Data Entry
- Scheduling
- Information Security
- Complaint resolution
- Inbound and Outbound Calling
- Payment Processing
- Professional telephone demeanor
- Order Processing
- Active Listening
- Follow-up skills
- Call center experience
- Money handling abilities
- Complaint Handling
- Medical terminology knowledge
Timeline
Customer Service Representative
Solera
06.2024 - 10.2024
Customer Service Representative- Hybrid
Concentrix
11.2023 - 03.2024
Customer Service Representative
UF HEALTH
03.2023 - 06.2023
Cashier
Mcdonald's
12.2018 - 11.2023
High School Diploma -
Englewood High School
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