Desza Tibbs
Houston,TX
Summary
Results-oriented professional with a strong focus on customer satisfaction. Proven ability to lead teams and resolve customer issues effectively. Skilled in sales, remote work, marketing, and building lasting customer relationships. Consistently provides superior customer service and handles inquiries with confidence and professionalism. To inquire about work experience during the Covid-19 pandemic, please feel free to ask.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Financial Professional
New York Life Insurance Company
Houston, TX
11.2023 - Current
- Assess the financial needs of individuals and help them make decisions on life insurance strategies, annuities, investments, business planning, wealth advisory, and insurance.
- Assist clients in planning for short- and long-term goals, such as budgeting for education expenses and saving for retirement through investments.
- Monitor client portfolios to ensure recommended investments align with their goals and objectives.
- Conduct a detailed analysis of the client's current financial situation, including risk assessment, cash flow management, and retirement planning.
- Identify new business opportunities through hosting or attending networking events.
Virtual Marketing Manager
BG Collection
Kansas City, MO
12.2021 - 11.2023
- Maintained a detailed understanding of consumer needs through market research, knowledge of existing demographics, and outdoor market consumer trends.
- Created a comprehensive budget based on projected revenue and expenses for various portfolio projects.
- Designed displays by developing layouts, and selecting themes, colors, and props.
- Managed internet email leads and phone calls, and responded to inquiries promptly.
- Determined the type of merchandise to be featured by conferring with advertising and sales officials.
- Conferred events and presentations, and managed market research to ensure optimal sales performance and conformance with client standards and procedures.
- Invoiced accounts and instructed clients on effective sales, marketing, and other business development methods. - Monitored and analyzed sales performance to identify areas of improvement.
- Increased website traffic by 25% through strategic partnerships with local businesses and organizations.
- Responsible for promoting support services such as websites, flyers, social media apps, and other third-party platforms.
- Developed and implemented product advertising and promotional strategies.
Bartender / Bottle Server
BLVD Nights
Kansas City, MO
11.2021 - 03.2023
- Resolved customer complaints in a professional and timely manner.
- Handled cash, credit card, and other payment transactions accurately.
- Assisted in the development and implementation of promotional events.
- Consistently maintained a positive attitude and strong work ethic.
- Demonstrated exceptional attention to detail while mixing and serving drinks.
- Developed a deep understanding of local and state liquor laws.
- Successfully served over 200 customers daily in a fast-paced environment.
- Developed an extensive knowledge of beer, wine, and liquor brands.
- Created daily and weekly specials to increase sales.
Supervisor
Ballys Cooperation
Kansas City, MO
01.2021 - 10.2022
- Prepared and administered all schedules for the department; maintained PTO requests, overtime, and holidays for all employees.
- Supervised and mentored teams of 40 individuals to reach maximum performance levels and achieved 95% adherence.
- Supervised and mentored team members remotely on rotating schedules, with other department personnel.
- Regularly reviewed payroll reports to ensure employees were paid correctly and timely.
- Reduced overtime costs by implementing a more efficient method of tracking employee hours worked.
- Collaborated with other departments to ensure a seamless workflow and operations.
- Monitored staff performance quarterly and motivated team members to exceed expectations.
- Assisted with budget planning and management.
- Maintained a positive customer service attitude with co-workers and supervisors.
- Resolved conflicts and escalated issues to management when necessary.
- Developed and maintained a system of rewards and recognition for employees.
- Established and maintained strong relationships with vendors and guests.
- Maintained professional relationships with subordinates and instilled professionalism within the company.
- Ensured that all team members followed company policies and procedures.
- Trained and guided newly hired staff members on administrative processes, work, and operation instructions.
Education
American College of Financial Services
Prussia, Pennsylvania01.2024
DeVry University
Naperville, IL01.2022
Graduated -
Highland Park High School
Topeka, KS01.2011
Wichita State University
Wichita, KSSkills
- Resolving customer concerns
- Cultivating a positive image of the company
- Data entry
- Sales
- Remote work
- Marketing
- Developing and implementing teamwork
- Customer focus
- Providing superior customer service
- Handling guest inquiries with professionalism
- Teamwork
- Relationship building and management
Certification
- Life Insurance License, 11/01/23, 04/01/25
- General lines agent Life, Health, Accident, HMO
Timeline
Financial Professional
New York Life Insurance Company
11.2023 - Current
Virtual Marketing Manager
BG Collection
12.2021 - 11.2023
Bartender / Bottle Server
BLVD Nights
11.2021 - 03.2023
Supervisor
Ballys Cooperation
01.2021 - 10.2022
American College of Financial Services
DeVry University
Graduated -
Highland Park High School
Wichita State University