Dethera McGee
Phoenix,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Liberty Mutual/Adecco
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Valor Global
07.2020 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Server Assistant
Fast Eddies Diner
02.2020 - 09.2020
- Assisted with bussing tables and cleaning up spills.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Provided attentive service and proactively assessed guest needs.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Arranged tables and chairs for special occasions and events.
Server Assistant
State 48 Brewery
11.2018 - 06.2019
- Assisted with bussing tables and cleaning up spills.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Greeted customers warmly to provide exceptional customer service.
- Provided attentive service and proactively assessed guest needs.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Assisted wait staff with timely food delivery and guest requests.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
Server Shift Leader
Dubina Brewing
07.2015 - 06.2016
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Education
Associate of Science - Bachelor of Science in Business With A Leadership
University of Phoenix
Tempe, AZ11.2026
Skills
- Active Listening
- Senior Leadership Support
- Retail Sales Customer Service
- Report Preparation
- Staff Training
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Customer Relations
- Project Management Abilities
- Customer Service
- Problem-Solving Ability
- Critical Thinking
Timeline
Customer Service Representative
Liberty Mutual/Adecco
04.2024 - Current
Customer Service Representative
Valor Global
07.2020 - 01.2024
Server Assistant
Fast Eddies Diner
02.2020 - 09.2020
Server Assistant
State 48 Brewery
11.2018 - 06.2019
Server Shift Leader
Dubina Brewing
07.2015 - 06.2016
Associate of Science - Bachelor of Science in Business With A Leadership
University of Phoenix
Similar Profiles
Simone ButlerSimone Butler
Auto Claims Adjuster at LIBERTY MUTUAL INSURANCE COMPANYAuto Claims Adjuster at LIBERTY MUTUAL INSURANCE COMPANY
Ashley KershAshley Kersh
Associate Claims Specialist at Liberty MutualAssociate Claims Specialist at Liberty Mutual
Rachel JagodowskiRachel Jagodowski
Software Engineer at Liberty Mutual InsuranceSoftware Engineer at Liberty Mutual Insurance