Detoria Sullivan
Memphis,TN
Summary
Focused, enthusiastic, reliable, professional individual that possess the necessary skills to exceed any task given, with superior skills in management, team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Relationship building with outstanding people skills. Dynamic communicator that is very excited to begin new challenges within a successful corporation.
Overview
14
14
years of professional experience
Work History
Account Manager
C.H. Robinson
2022.02 - Current
- Received, transferred and conferenced calls.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Received and responded to customer requests via emails, telephone calls and in-person interactions.
- Resolved employment-related disputes through proactive communication.
- Controlled expenditures and worked with accounting department to manage budgets.
- Oversaw project logistics using industry expertise and independent judgment.
- Devised and implemented improvements to reporting procedures.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Aided colleagues, managers and customers through regular communication and assistance.
- Coached employees through day-to-day work and complex problems.
- Led comprehensive staff member training covering key topics.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Control Room Operator
St. Jude Children's Research Hospital - ALSAC
2019.01 - 2021.03
- Hospital emergency procedure knowledge.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Updated computer data logs and prepared reports to inform next shift about notable needs and incidents.
- Communicated with doctors, nurses and campus department staff daily by phone and email, while multitasking and assisting with patient parent issues.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Checked well automation and alarms in operational control center and dispatched crews to maximize well
performance and runtime. - Dispatched supervisors to emergency locations while monitoring security alarm systems.
- Monitored access control systems, including CCTV systems for nefarious activities and is very sufficient in working with Lenel alarm systems.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Communicated general company information to inquiring customers in professional and pleasant manner to project positive company image.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Security Receptionist
Allied Universal/Valero Memphis Refinery
2017.03 - 2019.01
- Streamlined visitor check-ins with efficient use of electronic visitor management systems.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Developed strong working relationships with management to enforce and enhance cooperation in incident response situations.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Maintained secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Screened visitors and issued badges to maintain safety and security.
- Greeted incoming visitors and customers professionally and provided knowledgeable assistance.
Human Resource Administrative Assistant
Imperial Guard & Detective Services
2010.06 - 2017.04
- Greeted numerous, visitors, VIPs, vendors and interview candidates.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Screened applicants resumes and coordinated both phone and in-person interviews.
- Opened and properly distributed incoming calls.
- Assisted senior recruiting staff with career fairs and recruiting events.
- Obtained signatures for financial documents and internal and external invoices.
- Screened all visitors and directed them to correct employee office.
- Kept record of all employee work related history including call offs, no call no shows, disciplinary action reports and also worker compensation cases.
- Scheduled for accounts in need of security.
- Professionally resolved matters efficiently.
- Recruited and hired qualified candidates for vacant and new positions.
- Assisted with meetings and presentations within company.
- Efficiently delivered personnel information to management for speedy corrective action.
- Set up orientations and initial training for new employees.
- Compiled employee records from individual departments to maintain central files.
- Maintained and scheduled complex calendars.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
Education
Associate Of Applied Science - Human Resources Management
Southwest Tennessee Community College
Memphis, TN09.2025
High School Diploma -
Hopeworks
Memphis, TN07.2020
Skills
- Goal Oriented
- Accurate and Detailed
- Team building
- Critical thinker
- Appointment setting
- Administrative support
- MS Office
- CCTV
- Relationship development
- Security systems
- Problem Resolution
- Operational Improvement
- Planning and Coordination
- Communications
- Faxing documents
- Document retrieval
- Business writing
- Operational processes
- Administrative operations
- Report writing
- Reliability
- First aid certified
- Supervision
- Schedule Management
- Recruiting and Sourcing
- Employee Orientation
- Briefings and Debriefings
- Team Collaboration
- Staff Management
Timeline
Account Manager
C.H. Robinson
2022.02 - Current
Control Room Operator
St. Jude Children's Research Hospital - ALSAC
2019.01 - 2021.03
Security Receptionist
Allied Universal/Valero Memphis Refinery
2017.03 - 2019.01
Human Resource Administrative Assistant
Imperial Guard & Detective Services
2010.06 - 2017.04
Associate Of Applied Science - Human Resources Management
Southwest Tennessee Community College
High School Diploma -
Hopeworks
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