Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Detra Jackson

Groesbeck,TX
Detra Jackson

Summary

21 Years Of Healthcare Experience. Hardworking Experienced Intake, Office Management, and Healthcare Administration Professional, experienced in optimizing productivity, efficiency and exceptional service and quality care across various environments. Highly dependable, ethical, and reliable supportive leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency. Proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management and excellent problem solver. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development, leading to high performing teams.

Overview

21
years of professional experience

Work History

AccentCare

Intake Coordinator
01.2021 - Current

Job overview

  • Input data and completed placement paperwork.
  • Worked with 6 + clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Liaised between clients and healthcare providers to maintain continuity of care.
  • Completed intake assessment forms and filed clients' charts.
  • Streamlined intake systems, resulting in reduced errors and improved speed.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Trained and supervised new intake staff to deliver high-quality client care.
  • Entered referrals into appropriate system based on type of referral obtained.

Heights Home Health

Patient Access Supervisor

Job overview

  • Supervised 20-30 personal care attendants that provided state paid tasks to clients of all ages, V.A Patients Included
  • Additional paperwork, traveling, and hands on with patients
  • Trained with HHH computer system along with installing home EVV devices , assisted patients in completing necessary paperwork to start their services, updated and filed patient charts as needed, contacted caseworkers weekly in regards to client care, maintained 6 month visits to ensure patient care, reviewed PCA time daily for payroll, traveled extensively, knowledgeable with multi line phone systems, faxing, filing, mailing, and computer
  • Hired, dismissed, trained and counseled employees as needed
  • Reported to Branch Manager
  • Created work schedules
  • Assisted with hiring and training 60 employees
  • Demonstrated excellent people skills in both client and employee relationships
  • Coordinated with other healthcare providers concerning treatment plans for patients.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Educated patients on importance of preventive health care and insurance coverage.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Contacted patients on annual renewal dates to offer assistance.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Communicated with patients, ensuring that medical information was kept private.

Stanford Health Care

Radiology Scheduler
11.2020 - 01.2021

Job overview

  • Radiology Clerical Position
  • Worked accounts and submitted paperwork on behalf of patients to insurance companies to be approved for tests such as CTS and MRIs
  • Trained in several areas including ICD Codes, Diagnosis, Labs, & Epic system.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Performed software updates, upgrades and data backups.
  • Studied and researched various medical terms as well as software and coding systems.
  • Retrieved medical data for physicians and patients.
  • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.

Girling Home Health

Patient Intake Coordinator/Office Administrative Assistant
06.2020 - 10.2020

Job overview

  • This company is healthcare based and provides home services to patients in their homes
  • I held 2 positions at this company, Administrative Community Care Coordinator and Recruitment Specialist, I manage the front desk operations and recruit potential eligible employees for the company.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Administered employee benefits programs and assisted with open enrollment.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Friends For Life Healthcare

Daily Life Skills Trainer
10.2019 - 07.2020

Job overview

  • Assisted with rebuilding and continuation of health and homecare living skills with patients
  • I spent 2 hours each day with each patient working on identified objectives which helped those that were transitioning from facility to home
  • Letters, numbers, folding towels, counting money, personal hygiene, crafts, etc.
  • Defined and identified key math concepts for adult learners.
  • Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
  • Helped to integrate clients in local community by teaching important social and work-related skills.
  • Coached clients through difficult life circumstances.

Parkview Bond Clinic

Patient Access Specialist
06.2019 - 08.2019

Job overview

  • Professional Medical Setting
  • Opened office, ensured clean and safe environment, answered inbound calls, contact patients, facilities, physicians and etc
  • As needed, scheduled & rescheduled up to 40 appointments., scanned documents into computer, fax, email, or mail documents as needed, assist patients with completing any necessary paperwork, assist in completing vital signs and weights if needed, verify and answer any insurance questions, file charts as needed, taking monetary payments, printed daily report, restock copier, logged medication sample closet, and other requested task from physician or nurse.
  • Prepared patient identification band and completed admissions papers.
  • Trained 3 new staff on hospital processes and procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

EPIC Healthcare Services

Patient Care Technician
03.2017 - 04.2017

Job overview

  • Patient Care Technician, assisted disabled children and their parents in and out of the home with all direct care daily needs , Oxygen & Tubal Care Training Completed
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Transported patients between rooms and appointments or testing locations.
  • Maintained clean and safe environment to promote patient safety and comfort.

WACO CENTER FOR YOUTH

Psychiatric Nursing Assistant
07.2016 - 03.2017

Job overview

  • direct Care...I assisted in caring for clients, ages 13-18, with psychiatric and behavioral issues in all daily healthcare living..
  • Along with direct care, I assisted in completing weekly vital signs, psychology meetings, and charting of files electronically.
  • Performed intake triage, vitals and assisted patients with mental health screenings.
  • Maintained patient rooms by making beds, sweeping units and wiping down surfaces.
  • Assisted staff members during emergency situations while maintaining professionalism and observational skills.

First Methodist Preschool

Pediatric Caregiver
03.2016 - 06.2016

Job overview

  • Provided compassionate and patient-focused care to cultivate well-being of children ages 1-3.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Planned and guided age-appropriate tasks like reading, crafts, music, arts, social skills, daily functions.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Encouraged children to develop healthy social and emotional skills.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Worked with children to develop good cognitive, physical and language skills.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Met with parents about daily activities, positive developments, and issues.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Developed age-appropriate activities and crafts to engage children.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Provided emotional support and guidance to children during difficult times.

General Dynamics Information Technology

CSR - Customer Service Representative
11.2015 - 12.2015

Job overview

  • This was a call center
  • Assisted customers in obtaining health insurance through the Obama Care program
  • Also assisted with their accounts and submitting important and private personal information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Mexia State Supported Living Center

Direct Support Professional
08.2002 - 09.2015

Job overview

  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • I worked for The State Of Texas in direct and hands on patient care with individuals who could not care for themselves mentally or physically by assisting them with all daily and life needs for 13 years. I am trained in supervisory experience in this area as well. I assumed position of home Charge when ethe Supervisor was not there. I was activity planner of the patient residence for 2 yrs, and trained for almost 2 yrs with management of Autism.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Education

Ashworth College

Bachelor's from Healthcare Administration And Management
05.2025

Texas Tech University
Lubbock, TX

Bachelor's from Organizational Leadership, Public Health, and Human Resource

McClennan Community College

Associate of Arts from General Studies
2015

Groesbeck High School
Groesbeck, TX

High school diploma from General
05.1999

Skills

Knowledgeable of Microsoft and Excel Several other programs included Multi phone line system used,

  • And headset Extreme experience in Customer service, and professional and friendly Hectic and fast
  • Paced environment Able to think fast and make appropriate decisions
  • Microsoft, Excel, Adobe Photoshop, (10 years)
  • Call Center
  • Customer Care (10 years)
  • Customer Support (10 years)
  • Scheduling
  • Clerical (3 years)
  • Healthcare (10 years)
  • Community Relations (2 years)
  • Word
  • Outlook
  • Microsoft Excel
  • Management
  • Medical Records
  • Training & Development (10 years)
  • Receptionist
  • Healthcare Management (2 years)
  • Customer Service
  • Client Service
  • Home Care
  • Multi-line Phone Systems
  • EMR Systems
  • Developmental Disabilities Experience
  • HIPAA
  • Vital Signs
  • Caregiving
  • Insurance Verification
  • Medical Office Experience
  • Recruiting
  • Data entry
  • Medical terminology
  • Phone etiquette
  • Microsoft Office
  • Employee Orientation
  • Hospital Experience
  • Human Resources
  • Medical Scheduling
  • ICD-10
  • Documentation review
  • Interviewing
  • Analysis skills
  • Family planning
  • Windows
  • Managed care
  • Medicare
  • Supervising experience
  • Typing
  • Behavioral health
  • Intake
  • Office experience
  • Administrative experience
  • Medical receptionist
  • Hospice care
  • Case management
  • Research
  • English
  • Care plans
  • Patient monitoring
  • Microsoft Access
  • Communication skills
  • Computer skills
  • Microsoft Outlook
  • Writing skills
  • Time management
  • Microsoft Word
  • Primary care
  • CPT coding
  • ICD-9
  • Clerical experience
  • Certifications and Licenses
  • Cardiopulmonary Resuscitation
  • Certified in CPR, PMAB, and VNS training
  • Driver's License
  • CPR
  • Assessments

Customer Focus & Orientation — Highly Proficient

  • Measures a candidate's ability to respond to customer situations with sensitivity
  • Full results: Highly Proficient
  • Work Style: Conscientiousness — Highly Proficient
  • September 2020
  • Tendency to be well-organized, rule-abiding, and hard-working
  • Responding to customer situations with sensitivity
  • Patient-Focused Care — Highly Proficient
  • Addressing concerns and using sensitivity when responding to needs and feelings of patients
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Business Management Principles
  • Meeting Support
  • Statistical Data Management
  • Phone and Email Etiquette
  • Electronic Document Management System
  • Call Screening
  • Professional Relationships
  • EMR
  • Patient Registration
  • Insurance Form Processing
  • Diagnostic Codes
  • Medical Terminology
  • Regulatory Compliance
  • Customer Satisfaction
  • Continuous Improvement Process
  • Admitting Coordination
  • Patient Health Information Access
  • Verbal and Written Communication
  • Multi-Line Telephone Systems
  • Team Leadership
  • Human Resource Management
  • Employee Performance Reviews
  • Administrative Staff Supervision
  • Electronic Health Records Systems
  • Demographics Information
  • Patient Contact
  • Payment Processing
  • Registration Processing
  • Clerical Support
  • Referral Coordination
  • Patient Admission
  • Medicare Compliance

Timeline

Intake Coordinator

AccentCare
01.2021 - Current

Radiology Scheduler

Stanford Health Care
11.2020 - 01.2021

Patient Intake Coordinator/Office Administrative Assistant

Girling Home Health
06.2020 - 10.2020

Daily Life Skills Trainer

Friends For Life Healthcare
10.2019 - 07.2020

Patient Access Specialist

Parkview Bond Clinic
06.2019 - 08.2019

Patient Care Technician

EPIC Healthcare Services
03.2017 - 04.2017

Psychiatric Nursing Assistant

WACO CENTER FOR YOUTH
07.2016 - 03.2017

Pediatric Caregiver

First Methodist Preschool
03.2016 - 06.2016

CSR - Customer Service Representative

General Dynamics Information Technology
11.2015 - 12.2015

Direct Support Professional

Mexia State Supported Living Center
08.2002 - 09.2015

Patient Access Supervisor

Heights Home Health

Ashworth College

Bachelor's from Healthcare Administration And Management

Texas Tech University

Bachelor's from Organizational Leadership, Public Health, and Human Resource

McClennan Community College

Associate of Arts from General Studies

Groesbeck High School

High school diploma from General

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Detra Jackson