Detra Jackson
Fort Wayne,IN
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Unit Secretary
Parkview Hospital
09.2021 - Current
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained patient confidentiality in line with HIPAA regulations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Received and routed laboratory results to correct clinical staff members.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Monitored inventory levels and advised management of need for replenishment.
- Answered phone calls and messages for 8-physicians in a Acute Care medical facility, scheduling appointments, and handling patient inquiries.
Nursing Staff Trainer/Lead Patient Care Technician
Parkview Hospital
11.2018 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Used Excel, Microsoft Office Suite, and Power Point to design training for patient care technicians employees and increase company retention and productivity rates 30%.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Analyzed and evaluated training effectiveness and program outcomes.
- Established and maintained quality control standards.
- Built and maintained professional relationships with vendors and suppliers.
- Trained and mentored over 100 new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Cared for patients by providing personal assistance and ambulation.
- Monitored patients during surgeries and identified specific response patterns.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Monitored patient vital signs, lab results and other indicators of health.
- Utilized medical software to document and track patient progress.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Cleaned and sterilized instruments, equipment and surfaces.
- Triaged patients in office or by phone to assess severity of conditions.
Administrative/ Nursing Scheduler
Saint Anne's Retirement Home
04.2017 - 09.2021
- Filled staffing vacancies and developed schedules to guarantee sufficient shift coverage.
- Collaborated with unit managers and directors on floor orientation scheduling, establishing and strategizing on departmental staffing needs.
- Maintained accurate attendance records and assisted with disciplinary processes in cases of excessive absences or tardiness.
- Utilized MicroSoft Word and Kronos to prepare, update and distribute scheduling information to nursing staff.
- Reviewed and adjudicated requests for PTO, vacation, maternity leave and both paid and unpaid leaves of absences.
- Initiated and approved temporary staffing contracts and integrated personnel into schedules to fill coverage gaps.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for al staff physicians and resident doctors in hospital medical facility, scheduling appointments, and handling patient inquiries.
Education
Certificate of Technical Studies - Qualified Medication Aide
Ivy Tech Community College of Indiana
Fort Wayne, IN03.2014
Skills
- Nursing unit management
- Professional telephone reception
- Healthcare office management
- Effective organizational skills
- Call handling expertise
- Account relationship development
- Service excellence
- Proficient in conflict management
- Document management
- Proficient in scheduling and facilitating meetings
- Clear and professional phone demeanor
- Scheduling and managing appointments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved strong unit organization through effectively helping with labeling and reorganizing the units stock and medication/equipment rooms.
Certification
- Certified Nursing Aide
- Qualified Medication Aide
Timeline
Unit Secretary
Parkview Hospital
09.2021 - Current
Nursing Staff Trainer/Lead Patient Care Technician
Parkview Hospital
11.2018 - Current
Administrative/ Nursing Scheduler
Saint Anne's Retirement Home
04.2017 - 09.2021
Certificate of Technical Studies - Qualified Medication Aide
Ivy Tech Community College of Indiana
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