Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Detra Jenkins

Houston,TX

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Property Manager

J Allen Management
10.2016 - Current
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Maintained sufficient number of units market-ready for lease.
  • Preformed Pre REAC and INSPIRE inspections
  • Preformed Pre UPCS Inspections
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Completed annual rent calculations using housing database software.

Storage Manager

Life Storage
05.2013 - 10.2016
  • Optimized storage space utilization by implementing efficient warehouse layouts and inventory management systems.
  • Reduced storage costs by negotiating better contracts with suppliers and streamlining transportation processes.
  • Ensured timely delivery of products to customers through effective coordination with logistics teams and carriers.
  • Maintained accurate inventory records, enabling quick response to customer inquiries and order fulfillment needs.
  • Implemented safety protocols for storage facilities, reducing workplace accidents and ensuring compliance with regulations.
  • Developed strong relationships with vendors, ensuring timely supply of materials and cost-effective pricing strategies.
  • Conducted regular audits of stored products, ensuring quality control measures were in place to minimize waste or damage.
  • Enhanced customer satisfaction levels by addressing issues promptly and resolving any discrepancies in orders or deliveries effectively.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Developed and maintained knowledgeable and productive team of employees.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.

Education

BBA - Small Business Management

Ashworth College
Norcross, GA
04.2022

MBA - Medical Insurance Billing

Houston Community College
Houston, TX
06.2010

Skills

  • Tenant Relations
  • Vendor Management
  • Compliance Monitoring
  • Business Administration
  • Database Management
  • Grounds Maintenance
  • Property Management
  • Maintenance Scheduling
  • Staff Management
  • Financial Budgeting and Reporting
  • Maintenance Knowledge
  • Property Tours and Inspections
  • Exceptional Oral and Written Communication Skills
  • Building Operations
  • Fair Housing Mandates
  • Leasing and Sales
  • Payment Collection
  • Preventive Maintenance
  • Preparing Property Agreements
  • Lease Renewals
  • Tenant and Eviction Laws
  • Apartment Maintenance
  • Multi-Family Property Management
  • Rent Collection
  • Property Inspections
  • Team Leadership
  • Time Management
  • Fair Housing Compliance
  • Decision Making
  • Eviction Procedures
  • Project Management
  • Computer Proficiency
  • Customer Service
  • Occupancy Management
  • Maintenance Coordination
  • Attention to Detail
  • Legal Knowledge
  • Lease Administration
  • Conflict Resolution
  • Problem Solving
  • Maintenance Oversight
  • Deposits Management
  • Work Planning
  • Client Relations
  • Complaints Investigation
  • Dispute Handling
  • Office Staffing
  • Financial Oversight
  • Codes Compliance
  • Repair Planning
  • Basic Mathematics
  • Decision-Making
  • Monthly Fee and Payment Collection
  • Operations Management
  • Affordable Housing Programs Knowledge
  • Mobile Device Operation
  • Microsoft Office
  • Maintenance Management
  • Employee Motivation and Guidance
  • Grounds and Facility Inspection
  • Relationship Building

Accomplishments

  • Maintained occupancy rate at 100% for 4 months.
  • Recognized by Houston Housing Authority Board of Commissioners 4 months for 100% occupancy rate
  • Manager of the year award
  • Property of the year award

Certification

  • Certified in INSPIRE by Nan McKay
  • Certified Manger of Housing, National Center for Housing Management
  • Certified in Housing Tax Credit ( LIHTC )

Timeline

Property Manager

J Allen Management
10.2016 - Current

Storage Manager

Life Storage
05.2013 - 10.2016

BBA - Small Business Management

Ashworth College

MBA - Medical Insurance Billing

Houston Community College

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Detra Jenkins