Detra Spikes
Castro Valley,CA
Summary
Results-oriented Customer Service and Quality Control Specialist with 7+ years of experience in office administration. Proven expertise in inventory management, visual merchandising, and sales strategies to enhance product placement and optimize customer engagement. Strong analytical skills in market trend evaluation and customer preference analysis to drive sales growth.
Overview
9
9
years of professional experience
Work History
Merchandiser
SAS Inc.
10.2022 - Current
- Increased sales by optimizing product presentation through strategic collaboration with suppliers.
- Worked closely with manufacturers to ensure effective promotion of key products and services.
- Enhanced store maintenance by implementing best practices in product display and inventory management.
- Drove long-term sales growth by analyzing market trends to inform promotional strategies.
- Established strong relationships with suppliers to secure favorable terms and timely product availability.
- Trained team members on effective merchandising techniques to maintain high product visibility.
- Conducted regular assessments of product placement efficacy to maximize customer engagement and sales.
- Monitored competitor activities to adapt merchandising strategies and maintain competitive advantage.
Quality Control Specialist
National Distribution Center
04.2023 - 02.2025
- Ensured accuracy in product counts for inbound and outbound freight operations.
- Conducted thorough checks on quantity and quality of all outgoing orders.
- Verified labeling compliance to maintain high standards in shipping documentation.
- Collaborated with team members to enhance efficiency in warehouse operations.
- Identified discrepancies in shipments, facilitating timely resolutions and minimizing errors.
Customer Service Representative
DHL Supply Chain
01.2017 - 01.2021
- Facilitated efficient communication by managing diverse inbound and outbound interactions.
- Provided administrative support for phone calls, emails, and web-based chats effectively.
- Ensured timely responses to customer inquiries across multiple communication platforms.
- Streamlined communication processes to enhance customer service response times and satisfaction.
- Maintained accurate records of customer interactions to support service continuity and improvement.
- Collaborated with team members to address customer issues promptly and professionally.
- Documented and reported common customer concerns to improve service strategies and training.
- Assisted in training new staff on effective communication techniques and system usage.
Education
Music Literature
10.2013
Diploma - general education
Hayward High
06.2002
Skills
- Excellent confidence working with numbers
- Ability to use database and spreadsheet software
- Excellent communication skills, both verbal and written
- Attention to detail process information instructions
- Pricing and signage updates
- Visual merchandising
- Stock rotation
- Reliable and punctual
- Friendly and outgoing
- Pricing and shelf labeling
- Planogram design
Timeline
Quality Control Specialist
National Distribution Center
04.2023 - 02.2025
Merchandiser
SAS Inc.
10.2022 - Current
Customer Service Representative
DHL Supply Chain
01.2017 - 01.2021
Diploma - general education
Hayward High
Music Literature