Detra Ticey
Sierra Vista,AZ
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
9
9
years of professional experience
Work History
Dispatcher
WASH Multifamily Laundry
Torrance, CA
05.2019 - Current
- Directed dispatching, routing and tracking of 35 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 250 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Customer Support Representative
WASH Multifamily Laundry
Torrance, CA
06.2016 - 05.2019
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Connected with customers to address questions and resolve issues through phone and email.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Trained new personnel regarding company operations, policies and services.
- Answered average of 125 calls and emails per day, addressing customer inquiries, solving problems and providing product information.
Customer Service Representative
Advantage Sales And Marketing
El Segundo, CA
12.2012 - 06.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
No Degree - Criminal Justice
Rio Hondo
WhittierSkills
- Equipment Needs Assessment
- Repair Scheduling
- Customer Request Management
- Speech Clarity
- Calendar and Scheduling Software
- Work Crew Dispatch
- Message and Work Order Transfer
- Service Vehicle Dispatch
- Work Order Preparations
- Personnel Monitoring
- Route Planning and Adjustment
Timeline
Dispatcher
WASH Multifamily Laundry
05.2019 - Current
Customer Support Representative
WASH Multifamily Laundry
06.2016 - 05.2019
Customer Service Representative
Advantage Sales And Marketing
12.2012 - 06.2016
No Degree - Criminal Justice
Rio Hondo
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