Detras Powell
Jersey City,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Trinity Health
03.2021 - Current
- Surpassed team goals by partnering with colleagues to implement best practices and protocols (Team Lead)
- Increased office participation in special channels by creating a encouragement/prayer group with detailed calendars updates monthly.
- Updated patient information and insurance details for accurate electronic medical records.
- Assisted with medical coding and billing tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Conducted insurance verification and managed patient charts.
- Documented patient medical information, case histories, and insurance details to facilitate billing and coding
Registrar
Care Point Health, HUMC
12.2019 - 02.2021
- Greeted every guest with personable approach and provided knowledgeable service.
- Team Lead
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Utilized audits and controls to accurately manage cash.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Schedule Coordinator
Care Point Health
08.2015 - 06.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Promotion to PreAuth team
- Processed medical insurance claims and payments.
Administrative Assistant
Numotion
03.2013 - 01.2015
- Scheduled office meetings and client appointments for staff teams.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
Associate of Science - Health Care Administration
University of Phoenix
Tempe, AZ06.2015
Skills
- Advanced MS Office Suite Knowledge
- Payment Collection and Processing
- Project Management
- Prior Authorization Processing
- Correspondence Management
- Follow-Up Skills
- Active Listening
- Medical Records Management
- Business Development Understanding
- Customer Relations
- Managing Medical Practices
- Multi-Line Phone Systems
- Customer Loyalty
Timeline
Administrative Assistant
Trinity Health
03.2021 - Current
Registrar
Care Point Health, HUMC
12.2019 - 02.2021
Schedule Coordinator
Care Point Health
08.2015 - 06.2019
Administrative Assistant
Numotion
03.2013 - 01.2015
Associate of Science - Health Care Administration
University of Phoenix