Detrese Woolfolk

Specializes in diagnosing and addressing organizational system shortcomings .By carefully analyzing requirements and understanding business operations, proposes innovative solutions to optimize efficiency and effectiveness. Through collaboration with stakeholders and leveraging technology, facilitates the implementation of tailored solutions that enhance business processes.

• Achieved strong connections with internal business partners, building trust in service delivery and gaining a firm understanding of client requirements
• Provided leadership in IT strategy, operations, security, innovation, and efficiency improvement
• Applied quantitative analysis and data visualization to deliver captivating presentations
• Point of contact for all Technology, Facilities, and Customer Service resources
• Spearheaded monthly IT updates to executive teams, showing the project portfolio, including resource allocations and potential business IT resource conflicts
• Improved processes and procedures to achieve key performance metrics
• Aligned IT operational efficiencies with business objectives to optimize business processes and facilitate growth initiatives
• Established regular technical visits to ensure customers were satisfied
• IT Achievements: Substantially increased visibility across all 22 Adult specialties, including Urology, Diabetes & Endocrinology, and Behavioral Health, by expanding coverage to over 50 ambulatory locations and three specialty sites
• Orchestrated the successful completion of three projects through collaborative efforts across various IT teams, ensuring operational excellence and project success
• Applied problem-solving expertise to resolve operational inefficiencies at the OH Pediatric Endocrine Clinic, managing an average of 44 patients daily

Company Overview: a prominent entity in the film industry

In the role of IT Operation Manager at QJW Production LLC, the direction and optimization of technological infrastructure essential for seamless film production operations were overseen. Over a span of five years, attention was devoted to securing the functionality imperative for sustainable growth. Drawing upon IT management expertise, strategic initiatives tailored to the industry's dynamic nature were implemented, guaranteeing uninterrupted operations. Through proactive maintenance and innovative solutions, substantial contributions were made to upholding the reliability and efficiency of IT systems.

• Oversee daily operations and work of executives in five departments
• Established and implemented metrics to optimize team delivery and measure business agility regarding predictability, reliability, and adaptability
• Enforced five health and safety protocols to promote a safe working environment

Audio Visual Technician with a seven-year tenure at Orlando Health, excelling in training new team members, ensuring technology quality control, and effectively resolving inquiries. Proficient in mentoring, overseeing the onboarding process, and maintaining high standards for technology performance.

• Facilitated successful implementation of three major IT infrastructure upgrades
• Establish working relationships with customers and vendors to enhance support
• Maintained and documented audio and visual equipment inventory levels to support continuous availability
• Directed the continuous review of current systems, reducing costs by 15%
• Oversaw computer, communications, CCTV, telecom systems, desktop support, network administration, user services, and data center
• Reviewed systems, made recommendations, and implemented improvements
• Advised customers about proper operation and maintenance for each piece of equipment
• IT Achievements: Orchestrated a strategic initiative to elevate the functionality of North Tower Conference Rooms through a comprehensive upgrade of audio-visual equipment
• Pioneered a customer-centric enhancement project by identifying and addressing the necessity for supplementary mobile device charging stations in the Patient Family and Friend Hospitality Room