Detria Jones
Bourbonnais,IL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Mcdonalds
Bourbonnais, IL
11.2021 - Current
- Delegated work to staff, setting priorities and goals.
- Monitored staff performance and addressed issues.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Developed annual goals for each department based on market trends and competitor analysis.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Trained employees on additional job positions to maintain coverage of roles.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Home Health Aide
Oasis Petroleum
Bourbonnais, IL
06.2020 - 11.2021
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Helped clients stay happy and healthy by providing mental and emotional support.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Planned, prepared or served meals to patients according to prescribed diets.
- Transported clients to doctor appointments and social events.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Helped client with medication self-administration.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Education
High School Diploma -
Bradley Bourbonnais Community Highschool
Bourbonnais, IL05-2016
Skills
- Financial Management
- Performance Management
- Strategic Planning
- Policy Implementation
- Time Management
- Team Leadership
Languages
English
Elementary
Certification
Cpr Certification
Timeline
Manager
Mcdonalds
11.2021 - Current
Home Health Aide
Oasis Petroleum
06.2020 - 11.2021
High School Diploma -
Bradley Bourbonnais Community Highschool