Detria Miles
Summary
Actively seeking a position with an organization in need of an energetic professional with experience and expertise in Customer and Personal Service, Project Management, Accuracy, Team Leadership, Regulatory compliance, Problem solving, Sales/Marketing, Data Processing and entry, and Reporting. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
25
25
years of professional experience
Work History
Data Entry Specialist
Kinslow Eye & Laser Center
10.2021 - Current
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
Teller II
Southern Bancorp
08.2017 - 10.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted with training of new tellers on policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Generated monthly reports on customer activity and customer feedback.
Technical Operation Admin Specialist
Team Usa/Delek
01.2017 - 07.2017
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Handled incoming and outgoing mail.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
Administrative Assistant
Adecco/Murphy Usa Inc.
10.2016 - 06.2017
- Receive and review incoming documents and files, prioritize, contact appropriate resources as needed
- Prepare, edit, create, and/or correcting specialized and/or complex documents/files
- Enter files and documents into PC using multiple systems
- Verify accuracy
- Ensure all work is completed accurately in compliance with company specifications and policies.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Compiled and inventoried documents for archival.
- Conducted incident investigations, participated in audits and collected data and information to maximize workplace safety.
- Accompanied, documented and reported OSHA inspections, insurance oversight and other formal safety and security measures at work site.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Investigated incidents, determining root causes and implementing corrective actions.
Branch Manager
Bancorpsouth
08.2001 - 10.2016
- Oversee all the daily operations of the branch
- Provide excellent customer service and professionally handle customer issues
- Prepare financial or regulatory reports required by laws, regulations, or boards of directors
- Oversee the flow of cash or financial instruments.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Office Cashier
Brookshire's
01.2000 - 04.2004
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Supervise others and provide on-the-job training
- Compile and maintain non-monetary reports and records
- Cash checks for customers.
Front Desk Agent
Isle OC Capri Casino
09.1998 - 05.1999
- Make and confirm reservations
- Issue room keys and escort instructions to bellhops
- Greet, register, and assign rooms to guests of hotels or motels
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Keep records of room availability and guests' accounts, manually or using computers
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Compute bills, collect payments, and make change for guests
- Record guest comments or complaints, referring customers to managers as necessary
- Review accounts and charges with guests during the check-out process.
Education
Associate of Science - Nursing -
South Arkansas Community College
El Dorado, ARNo Degree - Catalyst Program 2023
South Arkansas Community College
El Dorado, AR2023
Medical Office Assistant -
American School of Business
Shreveport, LA08.1998
Skills
- Log Book Updates
- Word Processing
- Standard Operating Procedures Proficient
- Efficient Data Entry
- Data Auditing
- Compiling Data
- Spreadsheet Management
- Data Input
- Document Scanning
- Clerical Support
- Microsoft Office
Profile Overview
Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments. Proven track record of accurately maintaining detailed records, generating reports, and multitasking within fast-paced atmospheres. Self-motivated and able to work both independently and as collaborative team member. Strong technical skills, very analytical with attention to detail. Proficient in Adobe and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and managing, arranging, and coordinating. Administrative/clerical, and audit. Process incoming and outgoing mail. Ability to train and mentor, building a team environment. Judgement and decision making.
Timeline
Data Entry Specialist
Kinslow Eye & Laser Center
10.2021 - Current
Teller II
Southern Bancorp
08.2017 - 10.2021
Technical Operation Admin Specialist
Team Usa/Delek
01.2017 - 07.2017
Administrative Assistant
Adecco/Murphy Usa Inc.
10.2016 - 06.2017
Branch Manager
Bancorpsouth
08.2001 - 10.2016
Office Cashier
Brookshire's
01.2000 - 04.2004
Front Desk Agent
Isle OC Capri Casino
09.1998 - 05.1999
Associate of Science - Nursing -
South Arkansas Community College
No Degree - Catalyst Program 2023
South Arkansas Community College
Medical Office Assistant -
American School of Business