Detria Smalls
SUMMERVILLE,SC
Summary
Accomplished leader with a proven track record at Allied Universal Security Services, adept in staff management and workplace safety. Excelled in fostering customer satisfaction and enhancing team productivity through effective training and mentoring. Skilled in problem-solving and team motivation, significantly improving operational efficiency and employee performance.
Overview
22
22
years of professional experience
Work History
Shift Supervisor
Allied Universal Security Services
06.2023 - Current
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and 30 PLUS CCTV footage to enable prompt attention and response.
- Completed daily work report sheets and delegated tasks to employees.
Training Supervisor
TRADEPORT LOGISTICS LLC CHARLESTON SC
05.2021 - 05.2023
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Mentored 8 new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Updated employees with latest policies, procedures and compliance standards.
Customer Service Manager
WALMART
06.2016 - 01.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of 15 customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Manufacturing Production Associate
Robert Bosch LLC
02.2003 - 07.2017
- Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
- Made sure that products were produced on time and are of good quality.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.
Education
High School Diploma -
Burke High School
Charleston, SC06.1988
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Safety understanding
- Policy Enforcement
- Document Management
- Team Leadership
- Problem-Solving
- Team Supervision
- Team motivation
Timeline
Shift Supervisor
Allied Universal Security Services
06.2023 - Current
Training Supervisor
TRADEPORT LOGISTICS LLC CHARLESTON SC
05.2021 - 05.2023
Customer Service Manager
WALMART
06.2016 - 01.2021
Manufacturing Production Associate
Robert Bosch LLC
02.2003 - 07.2017
High School Diploma -
Burke High School
Languages
Spanish
Intermediate (B1)