Detrice ervin
Gainesville
Summary
Dedicated professional with a strong background in housekeeping at Women's Group of North Florida, excelling in cleaning protocols and inventory management. Proven ability to enhance guest satisfaction through meticulous attention to detail and effective communication. Recognized for improving cleanliness ratings and optimizing workflows, ensuring safe and welcoming environments for residents.
Overview
9
9
years of professional experience
Work History
Housekeeper
Womens Group OF North Florida
01.2022 - Current
- Maintained cleanliness and organization of facility to ensure safe environments for residents.
- Executed laundry operations, including washing, drying, and folding linens efficiently.
- Utilized cleaning supplies and equipment effectively to enhance sanitation standards.
- Assisted in inventory management by tracking cleaning supplies and reporting shortages promptly.
- Developed improved cleaning schedules that optimized workflow and reduced downtime.
- Trained new staff on cleaning protocols and safety procedures to uphold quality standards.
- Conducted thorough inspections of living areas to identify maintenance needs or safety hazards.
- Collaborated with team members to foster a positive atmosphere conducive to resident well-being.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Polished fixtures to achieve professional shine and appearance.
- Rotated linens in storerooms and replenished when supplies ran low.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Cashier
Mcdonalds
02.2021 - Current
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new hires on cash handling procedures and store policies to ensure compliance.
- Maintained cleanliness of work area, ensuring adherence to health and safety standards.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Improved efficiency, organized checkout area for optimal workflow.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Dietary Aide
Lifestreeam
01.2017 - 02.2019
- Assisted in meal preparation and assembly adhering to dietary guidelines and resident preferences.
- Maintained cleanliness and organization of kitchen and dining areas, ensuring compliance with health regulations.
- Supported delivery of meals to residents, addressing specific dietary needs and preferences effectively.
- Collaborated with kitchen staff to improve meal presentation and service efficiency during peak hours.
- Monitored inventory levels of food supplies, assisting in ordering process to maintain adequate stock.
- Enhanced communication with nursing staff to address residents' dietary concerns promptly and accurately.
- Developed strategies for improving service quality based on resident feedback, contributing to overall satisfaction rates.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Streamlined meal preparation processes, cutting down on waste while ensuring quality.
- Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
- Organized kitchen workflows, enabling team to prepare meals more efficiently.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
- Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
- Reduced meal preparation times by optimizing kitchen operations, without compromising food quality.
- Enhanced team morale by fostering collaborative work environment, leading to improved productivity.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
- Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Monitored food quality and freshness throughout day.
- Adjusted food preparation methods in accordance with customer requests.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Education
High School Diploma -
Ft. Lauderdale High
Ft. Lauderdale FLSkills
- Cleaning protocols
- Inventory management
- Quality control
- Time management
- Safety compliance
- Customer service
- Team collaboration
- Equipment operation
- Laundry operations
- Sanitization techniques
- Work area organization
- Communication skills
- Task prioritization
- Detail orientation
- Problem resolution
- Meal preparation
- Waste disposal procedures
- Flexibility in scheduling
- Health regulations adherence
- Special dietary meal preparation
- Teamwork
- Housekeeping
- Mopping and sweeping
- Bathroom cleaning
- Vacuuming
- Vacuuming and sweeping
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Residential cleaning
- Hospitality background
- Dusting furniture
- Customer service-focused
- Excellent oral and written communication
- Folding clean laundry
- Deep cleaning expertise
- Window cleaning
- Customer-oriented
- Sorting and washing laundry
- Waste disposal
- Interior and exterior cleaning
- Complex Problem-solving
- Restroom detailing
- Guest relations
- Window washing
- Chemical handling
- Carpet cleaning
- Childcare support
- Hazardous chemical training
- Inventory control
- Ironing and folding
- Ceiling fan cleaning
- Building maintenance
- Resident support
- Detail-oriented
- Cleaning and organizing
- Basic maintenance
- Safety protocols
- Room preparation
- Product knowledge
- English language fluency
- Cleaning light fixtures
- Dish preparation
- Ironing clothing
- Upholstery care
- Dusting
- Polishing surfaces
- Towel replenishment
- Glass and window washing
- Cleaning methods
- Surface disinfection
- Closet detailing
- Chandelier cleaning
Languages
English
Full Professional
Timeline
Housekeeper
Womens Group OF North Florida
01.2022 - Current
Cashier
Mcdonalds
02.2021 - Current
Dietary Aide
Lifestreeam
01.2017 - 02.2019
High School Diploma -
Ft. Lauderdale High