Detrice Santana
Garner,IA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Wells Fargo
Raleigh, NC
05.2021 - 07.2024
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Composed, edited and typed complex memos and reports with job-related software.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Directed customer inquiries to appropriate department personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Compiled data from various sources into organized reports for review by management team.
- Managed database systems containing customer contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Administrative Assistant
Blue Cross Blue Shield of North Carolina
Durham, NC
11.2018 - 04.2021
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Managed database systems containing customer contact information.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Compiled data from various sources into organized reports for review by management team.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Education
Associate of Applied Science - Information Technology
Wake Technical Community College
Raleigh, NC06-2018
Skills
- Document Control
- Presentation Design
- Data Entry
- Administrative Support
- Microsoft Excel
- Filing and data archiving
Timeline
Administrative Assistant
Wells Fargo
05.2021 - 07.2024
Administrative Assistant
Blue Cross Blue Shield of North Carolina
11.2018 - 04.2021
Associate of Applied Science - Information Technology
Wake Technical Community College