Detrich Lodge
Tucker,GA
Summary
Dedicated, resourceful, and enthusiastic professional with extensive knowledge of customer service and project management. Strong organizational and time management skills. Deeply committed to providing quality service, optimizing an environment of success and morale. Dedicated to helping meet customer needs in a satisfactory manner. Superior interpersonal and communication skills to foster meaningful relationships with clients and managemet.
Overview
8
8
years of professional experience
Work History
Project Coordinator
Q2 Solutions
Marietta, GA
08.2021 - Current
- Assist project manager and global labs with the organization and tracking of storage specimen.
- Support Project Manager in completing client deliverables from initial project set up to data base close-out
- Collaborate with internal global teams to develop project solutions resulting in on-time execution of deliverables.
- Coordinate with clinical sites to place initial kit orders and resupply orders.
- Handle portfolio of initiatives to support organization's goals.
- Assist in taking meeting minutes during study update meetings.
- Increased project knowledge by reviewing milestones, goals and lessons learned during weekly calls.
- Establish and maintain quality performance metrics to meet objectives.
- Prioritize needs and delegate assignments to simultaneously handle multiple projects.
Office Manager
Integrity Home Care Plus
Boca Raton, FL
08.2019 - 08.2021
- Improve office operations by automating client correspondence, record tracking and data communications.
- Handle all incoming business and client requests for information.
- Oversee appointment scheduling and itinerary coordination for both clients and personnel.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to management.
- Developed standard operating procedures for all administrative employees.
Front Desk Receptionist
Luxury Vacations in Paradise
Deerfield, Florida
06.2018 - 08.2018
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Managed over 25 daily tours for Vacation Timeshare
- Resolved customer issues quickly and notified management immediately when problems escalated.
- Monitored office supplies by checking inventory on daily basis and placed orders whenever stock appeared low.
Medical Biller
Gaddie Family Care
Highland Park, MI
06.2016 - 03.2018
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
- Assisted patients by determining financial assistance available and setting up payment plans.
- Efficiently collected payments and communicated with clients.
- Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
Education
Bachelor of Arts - Humanities | Child and Family Development
Georgia Southern University
Statesboro, GAAssociate of Arts - Early Childhood Education
Iowa Western Community College
Council Bluffs, IASkills
- Electronic Medical Records
- Inform/eDC
- eTMF
- Microsoft Office skills
- Customer Service
- Documentation and control
- Excellent multi-tasking ability
- Organizational skills
- Critical Thinking
- Clear oral/written communication
- Customer Management
- Multiple Priorities Management
Timeline
Project Coordinator
Q2 Solutions
08.2021 - Current
Office Manager
Integrity Home Care Plus
08.2019 - 08.2021
Front Desk Receptionist
Luxury Vacations in Paradise
06.2018 - 08.2018
Medical Biller
Gaddie Family Care
06.2016 - 03.2018
Bachelor of Arts - Humanities | Child and Family Development
Georgia Southern University
Associate of Arts - Early Childhood Education
Iowa Western Community College
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