Detricia Hall
Beaumont,TX
Summary
Customer-focused Customer Service expert with a passion for building relationships. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure satisfaction. Strong problem-solving skills and ability to think quickly in high-pressure situations. Adept at using CRM software and other tools to manage customer interactions.
Care professional with commitment to high standards and results bringing valuable experience in client support and issue resolution. Known for collaboration and reliability adapt seamlessly to evolving demands. Skilled in empathetic communication and problem-solving excel in delivering exceptional client care.
Overview
10
10
years of professional experience
Work History
Omni Care Rep
Golden Customer Care
12.2023 - Current
- Assisted customers by providing information and resolving issues.
- Addressed customer inquiries to improve satisfaction.
- Improved client retention with personalized care solutions.
- Enhanced service quality, responding promptly to customer requests.
- Strengthened customer relationships through effective communication.
- Managed customer accounts to ensure service accuracy and efficiency.
Remote Patient Care Technician
KATE DISHMAN REHAB HOSPITAL
02.2020 - 10.2022
- This position includes detailed assembly and testing of various electronic components and finished devices
- Process Return Material Authorization (RMA) receiving equipment into the Service Depot
- Perform root-cause analysis, repair, upgrades and testing of product and systems that return from the field, documenting all work on Service Reports
- Complete all necessary service documentation required for returned product
Remote Healthcare Specialist
CHRISTUS Health
03.2018 - 02.2020
- Assisted an average of 100 customers per day via email, Loom, and live video (Zoom) resulting in 90% satisfaction rate.
- Routinely updated clients, following SLA (Service Level Agreement) guidelines, on active issues to gain additional information or to advise of status, resulting in a 95% customer satisfaction rate.
- Actively monitored and engaged with additional support channels, such as Slack and social media, resulting in a 40% increase in customer engagement.
Customer Service Representative
Baptist Memorial Health Care
01.2015 - 03.2018
- Acted as an advocate for the customers by documenting insights and sharing them internally with the Product team, resulting in a 20% improvement in product satisfaction among customers.
- Consistently exceeded customer satisfaction goals by an average of 15% through effective communication and problem-solving techniques.
- Mentored and trained a team of 10 new customer service representatives on company policies and procedures, resulting in a 20% increase in team performance.
Education
Diploma -
North Texas Job Corps
Skills
- P>Typing 45 wpm
- P>Patient services
- P>Medical Records Management
- P>Patient-focused care
- P>Inpatient care
- P>High-volume call centers
- P>Knowledgebase software
- P>Call center operations
- P>Written and oral communication
- P>Database Management
- P>Account management
- P>Empathetic
- Communication skills
- Problem resolution
- Client interaction
- Customer care
Personal Information
Title:
Key skills
● Customer Satisfaction ● Customer Retention
● Account Management ● CMR Management
● Escalation Management
● Project Management ● Product Knowledge
● Help Desk Support ● Technical Support
Timeline
Omni Care Rep
Golden Customer Care
12.2023 - Current
Remote Patient Care Technician
KATE DISHMAN REHAB HOSPITAL
02.2020 - 10.2022
Remote Healthcare Specialist
CHRISTUS Health
03.2018 - 02.2020
Customer Service Representative
Baptist Memorial Health Care
01.2015 - 03.2018
Diploma -
North Texas Job Corps
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