Detrick Carroll
Owasso,OK
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
11
11
years of professional experience
Work History
CTT
Cox Communication
05.2021 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Applied critical thinking and research to address complex issues.
- Maintained compliance with regulatory standards and safety requirements.
- Tested components and systems to evaluate performance and identify concerns.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Tested systems, noting issues and completing preventive maintenance.
Installer and Prefab
Safe Harbor Products
02.2019 - 04.2021
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Laid out materials and system components to prepare for installation.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Calculated materials and time needed for each job.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Assisted with system design and layout to optimize installations and continuous performance.
Salesman
Fiesta Pools And Spas
01.2017 - 02.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Applied skill in color theory and composition to bring client visions to fruition.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Developed and maintained comprehensive library of design assets for easy access and reuse.
- Maintained consistent use of graphic imagery in materials and other marketing outreach.
Installer
Fiesta Pools And Spas
05.2012 - 01.2017
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Laid out materials and system components to prepare for installation.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
High School Diploma -
Owasso High School
Owasso, OK05.2012
Skills
- Document Coordination
- Issue Resolution
- File and Record Maintenance
- Complex Repairs
- Multitasking and Organization
- Health and Safety Regulations
- Time Management
- Issue Analysis
- Power Tools and Equipment
- Work Planning and Prioritization
Timeline
CTT
Cox Communication
05.2021 - Current
Installer and Prefab
Safe Harbor Products
02.2019 - 04.2021
Salesman
Fiesta Pools And Spas
01.2017 - 02.2019
Installer
Fiesta Pools And Spas
05.2012 - 01.2017
High School Diploma -
Owasso High School
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