Detrise Brown
Newark,NJ
Summary
Dynamic administrative professional with a proven track record at My Gym Children's Fitness Center, excelling in office coordination and document management. Skilled in customer service and staff training, I enhanced team productivity and streamlined processes, achieving significant improvements in workflow efficiency and compliance. Committed to fostering positive work environments and delivering exceptional service.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
My Gym Childrens Fitness Center
- Coordinated office activities to enhance workflow and improve team productivity.
- Managed scheduling and calendar planning for executives, ensuring efficient time management.
- Streamlined document management processes, improving retrieval times and reducing errors.
- Developed and maintained filing systems, ensuring compliance with organizational standards.
Shift Supervisor
Applegreen
06.2023 - 08.2025
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored new staff on procedures and customer service excellence.
- Implemented workflow improvements to enhance efficiency in service delivery.
- Monitored inventory levels, coordinating restocking efforts to meet demand.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
Assistant Manager
Dunkin' Donuts
06.2022 - 06.2023
- Managed daily operations, ensuring smooth workflow and adherence to company policies.
- Assisted in training new team members on operational procedures and best practices.
- Implemented process improvements that enhanced efficiency and reduced operational downtime.
- Coordinated scheduling and task assignments to optimize team productivity and resource allocation.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels through effective communication.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Shift Leader
Dunkin' Donuts
09.2017 - 06.2022
- Supervised team performance to ensure adherence to operational standards and procedures.
- Trained new employees on workflows, safety protocols, and customer service best practices.
- Optimized shift schedules to enhance coverage and improve workflow efficiency.
- Conducted regular inventory checks to maintain stock levels and minimize shortages.
Team Member
Dunkin' Donuts
07.2015 - 09.2017
- Led team in executing daily operational tasks, ensuring efficient workflow and adherence to safety standards.
- Mentored new team members on best practices for equipment usage and safety protocols.
- Streamlined inventory management processes, reducing discrepancies and optimizing stock levels.
- Assisted in training initiatives, enhancing team performance and operational effectiveness.
Education
High School Diploma -
University High School
Newark, NJSkills
- Customer service
- Teamwork and collaboration
- Staff education and training
- Employee training
- Workplace safety
- Staff management
- Data entry
- Computer skills
- Office administration
- Cash handling
- Problem-solving
Timeline
Shift Supervisor
Applegreen
06.2023 - 08.2025
Assistant Manager
Dunkin' Donuts
06.2022 - 06.2023
Shift Leader
Dunkin' Donuts
09.2017 - 06.2022
Team Member
Dunkin' Donuts
07.2015 - 09.2017
Administrative Assistant
My Gym Childrens Fitness Center
High School Diploma -
University High School