Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Detroit Davis

Gainesville

Summary

Dynamic Sales Associate with a proven track record at Gettel Toyota, excelling in relationship selling and customer needs assessment. Leveraged exceptional product knowledge and negotiation tactics to enhance client retention and drive sales. Committed to delivering outstanding customer service, resulting in increased loyalty and repeat business.

Overview

10
10
years of professional experience

Work History

Sales Associate

Gettel Toyota
07.2017 - Current
  • Developed relationships with customers through personalized follow-ups and consultations.
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Sales Associate

Community Overdrive
01.2016 - 07.2017
  • Negotiated sales agreements, ensuring compliance with dealership policies and customer needs.
  • Collaborated with finance team to streamline loan processes and improve customer experience.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Implemented follow-up procedures to maximize lead conversion rates and repeat business.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Delivered high-quality service by addressing customer concerns promptly and professionally.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Increased dealership revenue with effective sales strategies tailored to individual client needs.

Education

Business Administration And Management

City College
Gainesville, FL
07-2007

High School Diploma -

Buchholz High School
Gainesville, FL
07-2001

Skills

  • Customer service
  • Listening skills
  • Time management
  • Product guidance
  • Client retention strategies
  • Relationship selling
  • Building rapport
  • Negotiation tactics
  • Professional demeanor
  • Customer needs assessment
  • Exceptional customer service
  • Problem-solving

Accomplishments

Awarded Toyota Pro before. Sales must land in top 15% in 5 states to be eligible.


Timeline

Sales Associate

Gettel Toyota
07.2017 - Current

Sales Associate

Community Overdrive
01.2016 - 07.2017

Business Administration And Management

City College

High School Diploma -

Buchholz High School

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