Summary
Overview
Work History
Education
Skills
Timeline
Generic

Davfauna Etsitty

Ganado,AZ

Summary

Dynamic Fiscal Analyst with proven expertise at Navajo Housing Authority, excelling in cash flow management and internal controls. Enhanced financial reporting accuracy and streamlined processes, contributing to increased fiscal efficiency. Known for strong communication and attention to detail, fostering team collaboration and supporting strategic decision-making through insightful data analysis.


Overview

17
17
years of professional experience

Work History

Fiscal Analyst

Navajo Housing Authority
08.2019 - Current
  • Ensured accurate financial reporting through meticulous reconciliation of bank accounts and monthly closing procedures.
  • Managed grant funds effectively, ensuring funds were posted to the proper GL string, and documentation in accordance with funding requirements.
  • Streamlined financial processes by identifying inefficiencies and implementing appropriate corrective measures.
  • Increased fiscal efficiency by ensuring that allocated department budgets are being met in a timely manner in accordance to the fiscal year timeline..
  • Mentored fiscal specialists by sharing knowledge and expertise to contribute to overall team success and professional development.
  • Supported strategic decision-making by providing insightful financial data analysis and recommendations to leadership teams.
  • Prepared clear, concise, and timely reports as requested by upper management for informed decision-making purposes.
  • Optimized cash flow management through diligent tracking of receivables.
  • Strengthened internal controls, ensuring compliance with organizational policies, governmental regulations, and industry best practices.
  • Ensure that all Housing Management Offices are completing daily reconciliation of accounts.
  • Complete adjustments, homebuyers payoff, AR refund requests and journal vouchers on a day to day basis.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Fiscal Technician

Navajo Housing Authority
09.2015 - 08.2019
  • Streamlined tenant payment processes for increased efficiency using HDS Win (housing data system).
  • Assisted in monthly reconciliation by providing comprehensive documentation to ensure accuracy.
  • Monitored daily cash flow by initiating timely follow-ups on overdue payments and ensuring that all payments are posted correctly
  • Assisted colleagues with cross training of office duties and functions.
  • Completed reconciliations of homebuyers accounts to assist with write off process.
  • Completed all Veteran packets submittals to upper management.
  • Maintained precise records of all financial transactions, allowing for easy reference and analysis when needed.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Sales Associate

Bealls
02.2012 - 08.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Sales Associate

JCPenney
01.2008 - 10.2011
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Implemented feedback from customer surveys to enhance shopping experience.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Managed efficient cash register operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

No Degree - Business Administration

Grand Canyon University

No Degree - Business Administration

Dine College
Window Rock, AZ

Skills

  • Cash flow management
  • General ledger
  • Business intelligence tools
  • Internal controls
  • Microsoft Excel proficiency
  • Monthly reporting
  • Accounting assistance
  • Compiling data
  • HDS Win, Doorways, and Navigator expertise
  • Investigating variances
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Self motivation
  • Professionalism

Timeline

Fiscal Analyst

Navajo Housing Authority
08.2019 - Current

Fiscal Technician

Navajo Housing Authority
09.2015 - 08.2019

Sales Associate

Bealls
02.2012 - 08.2015

Sales Associate

JCPenney
01.2008 - 10.2011

No Degree - Business Administration

Grand Canyon University

No Degree - Business Administration

Dine College

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Davfauna Etsitty