JAIVYN THOMAS
Cleveland
Summary
Dedicated customer service and logistics professional with extensive experience in delivery operations, data entry, and youth supervision. Proven track record of thriving in fast-paced environments while effectively managing schedules, resolving customer concerns, and contributing to team objectives. Recognized for strong communication skills along with exceptional organizational, time management, and problem-solving capabilities. Committed to delivering high-quality service and fostering positive relationships with clients and colleagues.
Overview
8
8
years of professional experience
Work History
School-Age Teacher
Mini Miracles Mega Center
Cleveland, OH
05.2025 - 03.2026
- Supervised and cared for school-age children during after-school and summer programs.
- Prepared and served meals and snacks while ensuring a safe environment.
- Assisted children with homework, learning activities, and daily routines.
- Coordinated and supervised field trips and group recreational activities.
- Maintained communication with staff and parents regarding student behavior and progress.
Box Truck / Delivery Driver
AVI Foodsystems
Mentor, OH
07.2024 - 03.2025
- Operated a box truck to deliver food products and supplies to multiple service locations.
- Restocked and refilled vending machines on scheduled routes.
- Delivered inventory to Market C kiosks and ensured displays were fully stocked.
- Managed delivery schedules and maintained accurate inventory levels.
- Provided reliable service while representing the company at client locations.
Customer Service Representative
Walmart
Mentor, OH
07.2023 - 12.2023
- Resolved customer issues and questions with a professional and friendly approach.
- Handled transactions, returns, and payment assistance.
- Provided product information and support to improve customer satisfaction.
Data Entry Clerk
Swagelok
Solon, OH
06.2021 - 12.2022
- Entered and maintained accurate data in company databases and spreadsheets.
- Reviewed and corrected data discrepancies to maintain record accuracy.
- Organized digital and physical files to support business operations.
Customer Service Cashier
McDonald's
Richmond Heights, OH
02.2018 - 05.2021
- Provided fast and friendly service while managing cash register transactions.
- Handled high-volume customer orders and maintained a clean work environment.
- Collaborated with team members to ensure efficient restaurant operations.
Education
High School Diploma -
Richmond Heights Secondary School
Richmond Heights, OH05.2022
Skills
- Service excellence
- Detail-oriented data management
- Route management
- Inventory management
- Proficient in resolving complaints
- Microsoft Office
- Time Management
- Team Collaboration
- Organization
- Attentive listening ability
- Project-based learning
- Growth mindset
- Mathematics instruction
- Critical thinking
- Cultivating strong partnerships
Timeline
School-Age Teacher
Mini Miracles Mega Center
05.2025 - 03.2026
Box Truck / Delivery Driver
AVI Foodsystems
07.2024 - 03.2025
Customer Service Representative
Walmart
07.2023 - 12.2023
Data Entry Clerk
Swagelok
06.2021 - 12.2022
Customer Service Cashier
McDonald's
02.2018 - 05.2021
High School Diploma -
Richmond Heights Secondary School