Drevanate Postell
Clermont
Summary
Professional with experience in provider relations, skilled in managing relationships and ensuring service quality. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable. Expertise includes contract negotiation, conflict resolution, and communication. Known for organizational skills and ability to drive positive outcomes.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
Overview
10
10
years of professional experience
Work History
Provider relations specialist
Aetna
09.2020 - 01.2025
- Collaborated with providers to quote benefits for patients at aetna
- Handled roughly 30-50 calls daily
- Managed calls with providers by facilitating the processing of claims and quoting benefits
- This increased providers' opinions about Aetna and helped raise net promoter score to an average 75%
- Quoted benefits regularly and accurately for providers to assist with members appointments and surgery
- Reviewed claims for inaccuracies sent for rework and advised providers of payments for claims
- Taught individuals how to use healthcare systems within cvs
- Answered provider inquiries via email, telephone and written correspondence.
- Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
Barista
Target
11.2017 - 11.2019
- Cultivated a great work environment as a barista at Starbucks for three years serving around 100- 120 customers during operations
- While working specialized in customer service, money management, and team orientation! At work often mentioned the upsale of merchandise, which in turn increased sales and customer satisfaction and google rating for the target!
- Aided customers in making drink and food selection, also went above and beyond to perfectly match the customers preference
- Greeted guess in a friendly manner as they entered and informed of or daily specials and new promotions on items
Barista Trainee
HMSHost
09.2014 - 09.2016
- Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
- Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
- Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
- Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
Education
Google Data Analytics Certificate -
Merit America
11.2024
Skills
- Spreadsheets
- SQL
- BigQuery
- Tableau
- R
- RStudio
- Data Collection
- Data Cleaning
- Data Structures
- Data Analysis
- Data Visualization
- Data Ethics
- Microsoft 365 Suite
- Google Workspace
- Slack
- Zoom
- Kaggle
- Loom
- Problem-Solving
- Collaboration
- Attention to Detail
- Project Management
- Health plan operations
- Strategic business relationships
- Healthcare industry
- Member enrollment
- Active listening
- Customer service
- Critical thinking
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Websites
Educationcertificatescertifications
Google Data Analytics Certificate, Merit America, Virtual, 11/24, Cultivated skills in the collection, transformation, organization, and visualization of data in order to draw conclusions, make predictions, and drive informed decision-making., Completed hands-on labs and a capstone project (case study) to master the art and science of asking questions, preparing, processing, analyzing, visualizing, and acting on data as encountered in real-world scenarios., Collaborated with training cohort to gain proficiency in team-based project management, task prioritization, problem-solving, and frequent use of Google Workspace tools.
Timeline
Provider relations specialist
Aetna
09.2020 - 01.2025
Barista
Target
11.2017 - 11.2019
Barista Trainee
HMSHost
09.2014 - 09.2016
Google Data Analytics Certificate -
Merit America
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