Deureno Gates
Richmond,VA
Summary
Detail-oriented material handler with a strong focus on safety compliance, inventory management, and quality inspection. Proven ability to enhance operational efficiency through effective team collaboration.
Overview
12
12
years of professional experience
Work History
Material Handler /Pit Operator
GXO Logistics
Richmond, Virginia
12.2017 - 12.2024
- Operated forklifts and pallet jacks for safe and efficient material handling.
- Loaded and unloaded shipments while adhering to safety protocols.
- Received and distributed incoming materials to designated locations.
- Inspected incoming materials for quality and accuracy upon arrival.
- Organized warehouse inventory, facilitating efficient access to materials.
- Maintained accurate inventory records using warehouse management systems to support inventory management.
- Collaborated with team members to improve workflow and streamline operations.
- Cleaned work area daily to maintain a safe and organized environment. and order in work area each day.
Call Center Representative
Firststreet for Boomers and Beyond
Richmond, Virginia
12.2016 - 07.2017
- Managed high call volumes while maintaining quality customer service standards.
- Handled incoming calls to provide timely and professional customer support., providing professional assistance for inquiries and billing questions.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Utilized CRM software to track interactions and resolve issues, streamlining customer support.
- Educated clients on tailored senior membership benefits, enhancing understanding and engagement.
- Documented customer feedback to identify service delivery improvements, informing team strategies.
- Collaborated with team members to optimize call handling processes.
- Conducted outbound calling campaigns to promote new products and services.
Material Handler
Arrow Electronics
Richmond, Virginia
12.2015 - 05.2016
- Refurbished electronics to restore functionality and extend product life.
- Operated forklifts for efficient material transport within warehouse.
- Managed inventory levels utilizing warehouse management systems.
- Executed loading and unloading of shipments from delivery trucks.
- Inspected materials to ensure adherence to quality and compliance standards.
- Collaborated with team members to enhance workflow efficiency.
- Maintained organized storage areas for streamlined access to materials.
- Documented material movements with electronic tracking systems.
Cashier /Food Preparation Worker
Sheetz
Chesterfield, Virginia
11.2013 - 03.2015
- Processed customer transactions efficiently in high-volume convenience store.
- Maintained accurate cash drawer and balanced receipts daily.
- Operated point-of-sale systems to ensure quick and precise transactions.
- Assisted customers with inquiries, delivering exceptional service.
- Ensured checkout area cleanliness and organization at all times.
- Greeted customers, addressing questions regarding products and services.
- Restocked shelves with merchandise as needed.
- Performed additional duties as assigned by management.
Cashier /Merchandise Stocker
Family Dollar
Richmond, Virginia
02.2013 - 09.2013
- Processed customer transactions with accuracy and efficiency at Family Dollar.
- Assisted customers in navigating store layout and addressing product inquiries.
- Maintained organized checkout area to improve service quality.
- Collaborated with team members to ensure seamless store operations.
- Executed promotions and effectively communicated details to customers.
- Managed returns and exchanges following company policies.
- Operated cash register and POS system for payment processing.
- Greeted customers, providing assistance with questions about products and services.
Education
GED -
Adult Learning Center
Richmond, VA01-2010
Skills
- Forklift operation
- Material handling
- Inventory management
- Logistics coordination
- Quality inspection
- Warehouse organization
- Safety compliance
Timeline
Material Handler /Pit Operator
GXO Logistics
12.2017 - 12.2024
Call Center Representative
Firststreet for Boomers and Beyond
12.2016 - 07.2017
Material Handler
Arrow Electronics
12.2015 - 05.2016
Cashier /Food Preparation Worker
Sheetz
11.2013 - 03.2015
Cashier /Merchandise Stocker
Family Dollar
02.2013 - 09.2013
GED -
Adult Learning Center