Dev Chauhan
Dynamic Hospitality Leader
Chino Hills,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Manager, Global Accounts
HelmsBricoe
Los Angeles, CA
07.2023 - Current
- HelmsBriscoe Manager of Global Accounts, successfully managed and developed relationships with global accounts, serving as their primary point of contact.
- With over 30 years of experience in hospitality industry, proven track record of strategic planning
- Strong negotiation skills have allowing secured favorable contracts with suppliers, resulting in cost savings for clients.
- Collaborating effectively with internal teams, while ensuring seamless event execution and deliver exceptional results.
- Exceptional organizational and project management abilities, enabling handling of multiple accounts and priorities simultaneously.
- Additionally, proficiency in financial management ensures accurate budgeting and cost control.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
Corporate Director of Operations
Ansuaya Fresh USA
Los Angeles, CA
02.2021 - 08.2023
- Lead overall operations, overseeing team of 15 and managing budget.
- Developed and executed strategic initiatives to optimize supply chain logistics, inventory management and distribution network
- Identified growth opportunities, improve operational efficiency and increase market share through strategic planning
- Inspire and mentor high-performing teams, fostering collaborative work environment and driving employee engagement
- Streamlined processes, implementing best practices, and driving continuous process optimization
- Developed and managed budgets, monitor financial performance, and implement cost control measures
- Implemented quality control processes to reduce defects and improve customer satisfaction
- Lead cross-functional teams in new product launches to increase market share
- Fostered relationships with vendors, suppliers, and stakeholders to ensure seamless operations and maximize value.
- Increased market share by identifying new business opportunities and executing strategic initiatives to capture them successfully.
- Managed organizational change effectively by developing thorough transition plans and providing clear direction to employees.
Corporate Director of Operations
Globiwest Hospitality Group
Riverside , CA
03.2017 - 02.2021
- Partner with company’s portfolio of corporate team members inside and outside of all divisions, as well as property leaders and their teams, to help design, execute, and support diverse set of operational and financial initiatives throughout the organization
- Seasoned leader with high degree of relevant operational experience, especially in the area of rooms and related, front and back office, labor management, and technology
- Very comfortable working in a matrix environment and able to quickly build strong partnerships throughout the entire organization with strong management skills, organizational and detail oriented.
- Increased market share by identifying new business opportunities and executing strategic initiatives to capture them successfully.
- Optimized supply chain management to reduce lead times and improve inventory control, enhancing overall customer satisfaction levels.
- Led cross-functional teams to achieve project goals on time and within budget constraints.
Corporate Director of Operations
INNGenius Hospitality Group
Los Angeles, CA
12.2012 - 03.2017
- Operated within anetwork of hotel owners, partners and investors needing specialized assistance with properties that were failing to thrive and/or under-performing with specialized focus in areas of concern to include: financial performance, budgeting, payroll, quality inspections, overall performance metrics, guest’s satisfaction, and team building
- Beginning with Analysis of properties market, competitive strengths and opportunities, and operational recommendations
- Assistance with implementation of recommendations and guidance at property level, conducting regular property visits and meetings with General Managers and management teams; while collaborating with ownership observations and recommendations
- Assist inexperienced hotel developers with conceptual and physical development, staffing and opening of new hotels
- Successfully opening Red Roof Inns and Days Inns with Oceanic Companies as well as Country Inn and Suites San Bernardino in preparation for 'flipping' of properties for sale after renovation.
General Manager
Holiday Inn Express & Suites
Camarillo, CA
12.2011 - 12.2012
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately
General Manager
Ayres Hotels of Southern California
Chino Hills, CA
01.2011 - 12.2011
- All aspects of property management in accordance with company mission statement, including maximization of financial performance, guest satisfaction, and staff development within the Ayres Group established quality standards
- Able to meet and/or exceed budgets; achieving top ranks for quality and service within the brand
- Participated in action steps to keep property improving, participated in the monthly breakdown of P and L statement, budgeting process for the property.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
Consultant
Shriji Krupa Hospitality/Oaks Hotel Group
Los Angeles, CA
06.2007 - 12.2010
- Responsible for three (3) hotels Shriji Krupa Hospitality
- Provided operational consulting to multiple hotels seeking improved financial performance, guest satisfaction and team morale
- Services included analysis of hotel's market, competitive strengths and opportunities, and operational recommendations and guidance
- Assisted with the implementation of recommendations at the property level as needed
- La Quinta-Las Vegas Comfort Suites-Las Vegas Comfort Suites-Orlando Also, Responsible for Oaks Hotel Group: three (3) Choice Hotels, increasing property levels from failing, to AA rating and Choice Hotel Standards, in less than a year; accomplished through direct sales and marketing resulting in new corporate business contracts; and increasing in sales
- Adding over 25 web-based reservation systems
- Attended all Chamber of Commerce mixers and events
- Property budgeting and cost control, conversion of property par levels, and increasing property overall curb appeal
- Hiring, Re-Training of all property employees, decreasing turnover through ensuring proper training and engaging each employee in his/her position; directly impacting property guest satisfaction scores
- Star Rating averaging over 105; ADR; Occupancy Index, and Occupancy percentages
- Comfort Inn and Suites City Center, California Comfort Inn and Suites Bell Gardens, California Quality Inn and Suites Thousand Oaks, California PNK Investment-Assisted Oaks Hotel Group/PNK Investment during development stages of conversion of downtown Los Angeles Office building into a hotel.
- Established trusted partnerships with key industry influencers, expanding the company''s network of resources and contacts.
- Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
General Manager
Blackstone Group L.P
Los Angeles, CA
07.1999 - 05.2007
- Responsible for all property operation in accordance to ESH standards
- Assists with direct sales to ensure maximized occupancy
- Hire, train, and develop all property employees
- Responsible for property budget cost control
- Ensuring guest satisfaction
- Recruit, interview, and hire property staff
- Provide new hire orientation
- Responsible for 'daily' ongoing training/development of all property employees
- Model and supervise staff guest service and hospitality practices -Coordinate front desk, housekeeping, laundry, and maintenance functions -Implement property marketing and direct sales plan -Control labor costs
- Authorize and verify payroll -Manage property staff for maximum productivity and effectiveness -Responsible for reporting practices daily and at the end-of-month -Train, develop and ensure staff with regards to ESH operating guidelines.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
Education
Bachelor of Science - Engineering Mechanics
MS University-India
India 05.1980 - 06.1984
Skills
Financial Managementundefined
Certification
Certified GM Leader Hilton July 2017
Timeline
Manager, Global Accounts
HelmsBricoe
07.2023 - Current
Corporate Director of Operations
Ansuaya Fresh USA
02.2021 - 08.2023
Corporate Director of Operations
Globiwest Hospitality Group
03.2017 - 02.2021
Corporate Director of Operations
INNGenius Hospitality Group
12.2012 - 03.2017
General Manager
Holiday Inn Express & Suites
12.2011 - 12.2012
General Manager
Ayres Hotels of Southern California
01.2011 - 12.2011
Consultant
Shriji Krupa Hospitality/Oaks Hotel Group
06.2007 - 12.2010
General Manager
Blackstone Group L.P
07.1999 - 05.2007
Bachelor of Science - Engineering Mechanics
MS University-India
05.1980 - 06.1984
Certified GM Leader Hilton July 2017
Hold several certifications for Choice Hotels, IHG, Marriott and Hilton Brands.
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