Chris Rocha
West Palm Beach
Summary
I am a young leader in development and innovation, specializing in AI technology and project management, with a proven track record of streamlining processes, building complex commercial-level infrastructure, and enhancing operational efficiency. I have also successfully overseen and executed many complex projects while aligning technological initiatives with business operations.
Overview
9
9
Languages
12
12
Certification
6
6
years of professional experience
Work History
Founder
ARKK Labs
West Palm Beach
06.2025 - Current
- Launched an inbound and outbound voice AI platform for insurance agencies, enabling servicing for new and existing policies, lead generation, and general customer servicing, and complex task execution across multiple industries.
- Principal Engineer developing AI models and stack, multi-network infrastructure, networking, and security
- Developed multi-server architecture to manage SIP connections and efficiently route to AI servers, enhancing system reliability and performance.
- Built custom knowledge base infrastructure to ingest and utilize large volumes of documents and conversation memory while optimizing for speed and accuracy in retrieval.
- Completed over 3 million calls over a year of running in production.
VP of Development and Innovation
Rocket MGA dba Rocket Flood
01.2023 - 06.2025
- Developed a flood insurance rating solution that integrates with national insurance carriers and FEMA and licensed that technology to hundreds of insurance agents
- Developed internal proprietary technology and assessed applications and processes for potential licensing to external clients.
- Streamlined internal processes to enhance efficiency and positioned the organization at the forefront of technological implementation.
- Oversaw development projects and developers in the pipeline, ensuring alignment with strategic objectives.
Senior Developer
Rocket MGA dba Rocket Flood
West Palm Beach
04.2022 - 01.2023
- Developed internal tools that streamlined processing workflows, enhancing overall operational efficiency.
- Debugged and maintained systems and applications, ensuring consistent reliability and performance.
- Managed projects by collaborating with design and animation teams, overseeing development tasks to deliver cohesive final products.
Accounting Associate
Insurance Express.com
04.2021 - 04.2022
- Managed accounting operations for the in-house accounting team, ensuring accurate financial reporting.
- Processed daily commission transactions, maintaining accuracy and timeliness in account management.
- Developed internal commission processing software to replace in-house accounting
Freelancer
Self Employed
01.2016 - 04.2021
- Managed client projects from inception to completion ensuring timely delivery.
- Developed effective communication strategies to engage with diverse clients.
- Created marketing materials to promote services and attract new clients.
- Developed websites and small systems, enhancing functionality and user experience.
- Executed hardware development projects and provided technical consultations, recommending technology stacks and creating custom processes for companies.
Head Web Developer
Junior Achievement of the Palm Beaches and Treasure Coast
06.2018 - 08.2018
- Recreated and migrated the website from an outdated platform to an updated platform, improving accessibility and performance.
- Led website development, enhancing user experience and functionality.
- https://palmbeachtreasurecoast.ja.org/
2nd Place Web Design Contestant
Skills USA FL
03.2018
- Achieved second place in Skills USA Florida web design competition by building a complete website from scratch in 5 hours using HTML, CSS, and JavaScript.
- Adhered to strict competition rules prohibiting library use and reference materials, demonstrating ability to work independently and effectively under pressure.
- Competed at the state level in Skills USA as the first freshman.
Education
High School - Information Technology Academy
South Tech Academy
Boynton Beach, FL05-2021
Skills
- AI development
- AI knowledge base development
- Full-stack development
- REST APIs
- Cloud infrastructure
- DevOps
- SQL expertise
- Web security
- Network security
- Browser automation & scraping
- Workflow automation
- Project management
- Critical thinking
- UI/UX design
- Structural analysis
- Knowledge optimization
- Server and Database management
- SIP connection management
Certification
- Microsoft Technology Associate - Software Development Fundamentals
- Microsoft Technology Associate - HTML5 Application Development Fundamentals
- Microsoft Technology Associate - Introduction to Programming using HTML and CSS
- Microsoft Technology Associate - Operating System Fundamentals
- Microsoft Technology Associate - Mobility and Device Fundamentals
- IC3 Digital Literacy Certifications - Computing Fundamentals
- IC3 Digital Literacy Certifications - Key Applications
- IC3 Digital Literacy Certifications - Living Online
- IBA Certification
- Microsoft Office Specialist - Excel
- Microsoft Office Specialist - Word
- Microsoft Office Specialist - PowerPoint
Languages and Systems
PHP
Full Professional
Javascript
Full Professional
Python
Full Professional
Linux
Full Professional
N8N
Full Professional
REST APIs
Full Professional
Tailwind
Full Professional
SQL
Full Professional
Git
Professional
Timeline
Founder
ARKK Labs
06.2025 - Current
VP of Development and Innovation
Rocket MGA dba Rocket Flood
01.2023 - 06.2025
Senior Developer
Rocket MGA dba Rocket Flood
04.2022 - 01.2023
Accounting Associate
Insurance Express.com
04.2021 - 04.2022
Head Web Developer
Junior Achievement of the Palm Beaches and Treasure Coast
06.2018 - 08.2018
2nd Place Web Design Contestant
Skills USA FL
03.2018
Freelancer
Self Employed
01.2016 - 04.2021
High School - Information Technology Academy
South Tech Academy