Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dev Desai

Charlotte,NC

Summary

Dynamic sales and management professional aims to secure a role that harnesses innovative thinking, high energy, and robust relationship cultivation skills to achieve and exceed company targets.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

T-Mobile
Gastonia, North Carolina
03.2022 - Current
  • 3+ years of progressive leadership in the highest volume store in the district.
  • Assisted in hiring, interviewing, onboarding, and developing training routing for new staff.
  • Created and executed strategic action plans to exceed KPIs.
  • Supervised daily operations, including scheduling shifts, assigning duties, managing work orders, and handling customer escalations.
  • I observed employee performance, provided constructive feedback during monthly syncs, and held routine workshops to help employee leadership.
  • Organized team meetings to discuss goals, challenges, and strategies for improvement.

Home Furnishing Consultant

Value City Furniture
10.2019 - 01.2022
  • Worked closely with clients, developing strong relationships and customer loyalty by creating an empowering shopping experience.
  • Led the store in sales numerous times, have been top in the district, and assumed leadership roles.
  • Consulted clients with expert knowledge on furniture, financing, and promotions.
  • Maintained large dollar value transactions and customer satisfaction through proper invoicing and client onboarding
  • Guerrilla marketing and email marketing campaigns to drive in customers and sales.

Security Officer and Troubleshooting Agent

MICHELIN, LAURENS PROVING GROUNDS
07.2016 - 05.2018
  • Provided security enforcement, front desk communication, and escorting high-level representatives while successfully maintaining a safe work environment for a 3,500-acre scientific laboratory devoted to the research and development of tires and vehicles.
  • Maintained patrols of all premises, conducted detailed work reports, and aided staff and customers.
  • Worked 12-hour shifts alone at night, and with a team, problem-solving maintenance of the facility and customer issues.
  • Responded promptly to alarms and emergencies, coordinating with local authorities as needed.

Marketing Intern

Lander University
01.2015 - 05.2015
  • Handpicked to work in a small team of 5 to compile information about Lander University and its competitors to boost incoming freshman rates, freshman retention rates, graduation rates, and overall university quality.
  • Data mined years of information on Lander University and its competitors.
  • Presented PowerPoint presentation that outlined various changes to make with portfolio of suggestions and research.
  • Composed a presentation in front of the Dean of Business and his colleagues to give thoughts and opinions on actions to take.
  • Lander University took our thoughts and considerations and made serious changes (Ex. Changed mission statement, Rules, Regulations, and standards).

Brand Marketing Coordinator

Aromas Village Coffee
07.2014 - 12.2014
  • Worked with the owner of Aromas Village Coffee to boost sales, refresh the marketing plan, find a niche market, and excel against competitors.
  • Coordinated brand marketing campaigns across multiple channels to enhance visibility.
  • Developed engaging content for social media platforms to connect with customers.
  • Assisted in organizing promotional events to increase brand awareness and customer engagement.

Education

Bachelors Degree - Business Administration

Lander University
Greenwood, SC

Skills

  • Project Management
  • Budget Planning
  • Communication
  • Problem-solving
  • Client relations
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Organizational skills
  • Customer Service
  • Conflict resolution
  • Team leadership
  • Employee training
  • Management
  • Sales
  • Microsoft Office
  • Business Development
  • Branding
  • Digital Marketing
  • Email Marketing
  • Research & Development
  • Salesforce
  • Google Analytics
  • Sales Management
  • Social Media Management
  • Power BI
  • Conversion optimization
  • Analysis skills
  • Financial services
  • Technical & Fundamental Analysis of Stock, Crypto, & Foreign Exchange charts

Languages

English
Native/ Bilingual
Gujarati
Native/ Bilingual

Timeline

Assistant Store Manager

T-Mobile
03.2022 - Current

Home Furnishing Consultant

Value City Furniture
10.2019 - 01.2022

Security Officer and Troubleshooting Agent

MICHELIN, LAURENS PROVING GROUNDS
07.2016 - 05.2018

Marketing Intern

Lander University
01.2015 - 05.2015

Brand Marketing Coordinator

Aromas Village Coffee
07.2014 - 12.2014

Bachelors Degree - Business Administration

Lander University

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