DEV NICOLE
Fort Worth,TX
Summary
With over 12 years of experience in sales and account management, I have a proven track record of generating new business, growing existing accounts, and building long-term relationships with key decision-makers and stakeholders. My core competencies include customer relationship management, process improvement, and strategic planning. I am passionate about helping clients achieve their professional goals by providing them with the best talent, technology, and/or support.
Overview
12
12
years of professional experience
Work History
Regional Business Development Director (Client Management Director)
Supplemental Health Care
03.2023 - 05.2024
- Spearheaded client acquisition efforts within the assigned territory, securing accounts worth over $70M in total client spend, capturing and maintaining an estimated 10-20% of the market share, through client mangement.
- Strategized and executed client engagement initiatives that added $12M in projected profits, with 100% of business sourced through proactive client outreach with new and existing accounts, including cold calls, state bid proposals, and in-person meetings.
- Partnered with Division Vice Presidents of Sales and Recruitment to align sales strategies with the company’s objective, preserving over $10M in existing business profits while driving an additional $6M in regional profit growth.
Manager of Regional Sales (Manager of Client Services Managers)
Supplemental Health Care
07.2022 - 03.2023
- Directed a multi-state team of Client Service Managers, focusing on cultivating client relationships for new contract development, surpassing the $500K weekly net sales target within the first 3 months.
- Led a comprehensive training series for Talent Facing and Client Facing divisions (100+ team members), resulting in a 30% increase in account growth for key accounts.
- Achieved a weekly gross profit of over $150K through effective client management and sales team leadership.
Client Services Manager
Supplemental Health Care
07.2021 - 07.2022
- Drove net sales from $0 to over $15M within a year, delivering $4.6M in profit dollars by prioritizing client satisfaction and long-term relationship building.
- Averaged $400K in weekly net sales and $100K in weekly profit dollars by fostering strong client partnerships and identifying growth opportunities.
- Managed relationships with key accounts, identifying and converting 50% of these accounts into Managed Service Provider (MSP) partnerships, significantly enhancing service delivery and client satisfaction.
Recruiting Manager
Supplemental Health Care
04.2018 - 06.2021
- Recruited and led a team of 15-30 healthcare professionals, ensuring consistent client service excellence and achieving an average of $30K in weekly net sales.
- Recruited and led a team of 15-30 healthcare professionals, ensuring consistent client service excellence and achieving an average of $30K in weekly net sales.
- Mentored and trained new recruiters, enhancing team performance and client satisfaction across assignments.
Strategic Account Manager
Supplemental Health Care
01.2018 - 04.2018
- Maintained a $100K weekly net sales volume for a high-profile key account, ensuring client satisfaction through dedicated account management.
- Collaborated with a team of 30 recruiters to fill 100% of client orders, increasing company market share by 10% through strengthened client relationships.
Super Mom
Life Appointed
12.2015 - 11.2017
- Managed the daily activities and well-being of three children (ages 6 months to 7 years) while adapting to life in a foreign country, honing multitasking, organizational, and problem-solving skills.
Client Account Manager
NCR Corporations
03.2012 - 12.2015
- Oversaw the implementation of 100% of new accounts within the assigned territory, ensuring seamless onboarding and client satisfaction.
- Boosted overall deal value by 50% through identifying upsell opportunities and consulting with key client contacts.
- Managed relationships with C-level executives and managers for over 200 facilities, achieving an NPS score of 70% by delivering exceptional client service.
Education
Master of Business Administration (MBA) - Management -
American InterContinental University
01.2015
Bachelor of Business Administration (BBA) - Project Management -
American InterContinental University
01.2012
Skills
- Executive-level Communication
- Relationship Building
- Account Management
- Team Leadership
- Sales Presentations
Awards
- Champions Circle Award (2021): Recognized for surpassing a $3M profit goal.
- Heart of Caring Award: Honored for exceptional customer support; nominated by both clients and the company.
Affiliations
- ASA - American Staffing Association Member
- ASA - Mentorship Program
- WOCIS - Women of Color in Staffing Member
Leadership Impact
- Diversity Council Co-Chair, Supplemental Health Care, Managed and maintained a cohesive governing board, ensuring effective composition and activities. Drove initiatives to enhance employee engagement and retention by influencing internal structures. Delivered professional presentations on Diversity Council progress and initiatives to executive leadership. Coordinated responsibilities among marketing, business partners, and council members to advance diversity efforts.
- Diversity Council Member, Supplemental Health Care, Advised on diversity goals, plans, and strategies to increase organizational awareness. Analyzed employee demographic data to identify representation gaps and areas for improvement. Led employee resource groups and served as a liaison to address emerging internal diversity issues.
Timeline
Regional Business Development Director (Client Management Director)
Supplemental Health Care
03.2023 - 05.2024
Manager of Regional Sales (Manager of Client Services Managers)
Supplemental Health Care
07.2022 - 03.2023
Client Services Manager
Supplemental Health Care
07.2021 - 07.2022
Recruiting Manager
Supplemental Health Care
04.2018 - 06.2021
Strategic Account Manager
Supplemental Health Care
01.2018 - 04.2018
Super Mom
Life Appointed
12.2015 - 11.2017
Client Account Manager
NCR Corporations
03.2012 - 12.2015
Master of Business Administration (MBA) - Management -
American InterContinental University
Bachelor of Business Administration (BBA) - Project Management -
American InterContinental University
Similar Profiles
David BlindauerDavid Blindauer
Travel Psychiatric Nurse at Supplemental Health CareTravel Psychiatric Nurse at Supplemental Health Care
Luiza CharnyshovaLuiza Charnyshova
Senior Regional Manager at Supplemental Health CareSenior Regional Manager at Supplemental Health Care
Nicollette Thetford-MilesNicollette Thetford-Miles
Travel Registered Nursed at Supplemental Health CareTravel Registered Nursed at Supplemental Health Care