Dev Patel
Kitchener,ON,ON
Summary
Dedicated IT Support Associate with over 2 years of experience in technical support and problem resolution in a corporate setting, combined with 6 months of hands-on experience at Geek Squad. Seeking to leverage expertise in IT infrastructure, troubleshooting, and customer service.
Overview
4
4
years of professional experience
Work History
AMAZON FULFILLMENT ASSOCIATE
AMAZON CANADA
11.2023 - Current
- Received and inspected incoming shipments to verify quantity, quality, and size accuracy.
- Utilized hand-held scanners to record product information accurately.
- Ensured the safe operation of powered industrial equipment such as pallet jacks.
- Collaborated with other team members to ensure efficient workflow throughout the shift. I
verified orders for accuracy and completeness, ensuring all necessary components were
included.
Geek Squad Associate
Best Buy, Geek Squad
02.2023 - 09.2023
- Delivered exceptional customer service by assisting clients with hardware and software issues, leading to improved customer satisfaction scores.
- Conducted diagnostics and repairs on various electronic devices, ensuring timely resolutions to technical problems.
- Assisted in maintaining inventory of IT equipment and supplies, contributing to efficient operational workflows.
- Engaged in continuous learning of new technologies and solutions, fostering a culture of knowledge-sharing among team members.
IT Support Specialist
TechSolutions India Pvt. Ltd.
07.2020 - 11.2022
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Provided technical support for Windows, Mac, and Linux operating systems to multiple employees.
- Diagnosed and resolved issues related to integrated and interdependent computer systems, improving overall system performance and user satisfaction.
- Maintained and troubleshot zebra thermal printers, thin clients, PCs, scanners, and handheld devices, ensuring minimal downtime in operations.
- Collaborated with cross-functional teams to train new hires on IT equipment usage and support procedures.
Education
Post Graduation Certificate - IT Business Analysis
Conestoga College Institute Of Technology And Adva
Kitchener,ON04.2024
Bachelor of Science - Information Technology
Gujarat Technical University
Ahmedabad, India04.2020
Skills
- Proficient in Windows, Mac, and Linux OS support
- Strong troubleshooting skills for integrated computer systems
- Excellent customer service and communication abilities
- Knowledge of IT infrastructure and equipment maintenance
- Excellent Customer Service
Timeline
AMAZON FULFILLMENT ASSOCIATE
AMAZON CANADA
11.2023 - Current
Geek Squad Associate
Best Buy, Geek Squad
02.2023 - 09.2023
IT Support Specialist
TechSolutions India Pvt. Ltd.
07.2020 - 11.2022
Post Graduation Certificate - IT Business Analysis
Conestoga College Institute Of Technology And Adva
Bachelor of Science - Information Technology
Gujarat Technical University
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