Deval Mehta
Cary,NC
Summary
Engineering Manager with a track record of driving cross-organizational modernization initiatives, enhancing performance by 30% and reducing operational costs by 60%. Managed a global team while ensuring 99.99% uptime for critical systems, aligning technical capabilities with business objectives for measurable impact.
Overview
23
23
years of professional experience
Work History
Software Engineering Manager, Component Leader – Application Lifecycle Management
Cisco Systems
Cary, NC
09.2024 - Current
- Lead strategy, delivery, and operations for Cisco's Application Lifecycle Management platforms — including the mission-critical defect lifecycle ecosystem (CDETS) and enterprise Atlassian platform — supporting 75K+ Atlassian users and 30K+ CDETS daily active users, and processing 400M+ monthly transactions at 99.99% availability.
- Owned Cisco's enterprise Atlassian platform (Jira, Confluence, JSM, Assets, Rovo), managing engineering manager and 8-person team to support 75K+ users and 35K+ daily issue transactions.
- Executed cross-organizational platform modernization strategy, aligning VP-level stakeholders and transitioning away from legacy bottlenecks in engineering ecosystem.
- Drove infrastructure and cloud migration strategy for Atlassian platform, ensuring operational continuity and reliability for one of Cisco's highest-traffic engineering productivity tools.
- Provided hands-on technical leadership, guiding architecture, system design, and code quality across distributed backend and frontend systems.
- Re-architected the critical Jira integration platform — improving performance by ~30% and reducing sync delay complaints by ~90%.
- Introduced AI-driven automation (intelligent chatbot + workflow tooling) cutting support overhead by ~60% and measurably improving customer productivity.
- Partner closely with customer experience stakeholders to deliver intuitive, high-impact user experiences across UI, API and CLI layers.
- Established service ownership and operational metrics, transforming VP-level leadership reviews from reactive updates to data-driven decision-making.
- Achieved 100% remediation of high-severity vulnerabilities through CI/CD-integrated DevSecOps practices.
- Accelerated MVP delivery of Jira to defect ecosystem integration by ~50% through roadmap re-scoping, execution discipline, and cross-functional alignment.
Software Engineering Technical Lead
Cisco Systems
Cary, NC
10.2022 - 08.2024
- Led a team of 5 engineers in stabilizing and optimizing Cisco's distributed defect tracking platform serving 40K+ engineers and processing 4M+ daily transactions — owning system design, performance optimization, and end-to-end delivery.
- Reduced user-facing error rates by ~60% and cut system latency by 20% by leading root-cause analysis across scalability bottlenecks, persistent service unavailability, and API errors.
- Increased engineering productivity by ~30% through workflow automation and data-driven prioritization; accelerated feature delivery by ~20% via mentorship and agile execution.
- Eliminated 100% of critical code violations by embedding static analysis, automated quality gates, and secure coding practices into CI/CD pipelines.
- Ensured 100% SLA compliance for customer query resolution while managing on-call support, maintaining consistent service delivery.
- Collaborated with product and architecture leadership to define platform roadmap, fostering alignment and ownership across teams.
- Stack: AWS, Java, Python, Perl, Angular, React, GWT, Spring, REST APIs, JWT, OAuth 2.0, MongoDB, Jenkins, GitHub, Jira
Senior Software Engineer
Cisco Systems
Cary, NC
01.2015 - 09.2022
- Architected mission-critical Java backend services for Cisco's global defect tracking ecosystem, leading complex legacy modernization and achieving 99% availability across a 40K+ user platform.
- Handpicked to lead a 3-engineer Tiger Team to remediate systemic architecture failure — driving 25% stability improvement and 15% availability boost through deep root-cause analysis.
- Resolved critical integration bottlenecks by leading cross-team RCA across database query performance and server scalability — restoring SLA compliance and continuous uptime.
- Created multi-interface defect experiences (WebUI, REST, CLI) improving usability for 40K+ global engineers.
- Coordinated 6 offshore Siebel contractors, ensuring quality delivery and knowledge transfer aligned with engineering standards.
- Built near-real-time Tableau dashboards giving leadership data-driven visibility into platform health and defect trends.
- Stack: Java, Python, Perl, Angular, React, GWT, Spring, REST APIs, MongoDB, Siebel CRM, Tableau, Apache, Tomcat, Jenkins, GitHub, Rally
Software Engineer
Cisco Systems
05.2007 - 12.2014
- Transformed platform from Siebel CRM to modern Java stack, reducing defects by 75% while leading 6 offshore contractors.
- Developed complex integration solutions to meet business requirements, enhancing operational efficiency.
- Collaborated with cross-functional teams to improve product functionality and user experience, leading to increased user satisfaction.
- Conducted code reviews to ensure adherence to best practices and coding standards, fostering a culture of quality within the team.
Senior Siebel Developer
Patni Computer Systems / Cymbal Corporation
11.2003 - 04.2007
- Delivered 69 features with zero QA defects for Virgin Mobile and Visage Mobile, leading a team of 7 engineers.
- Developed Siebel applications tailored to specific client requirements, ensuring alignment with business goals.
- Implemented Siebel workflows that improved user experience and streamlined processes, enhancing overall system efficiency.
- Collaborated with cross-functional teams to gather and clarify business requirements and specifications, facilitating project alignment.
Education
M.S. - Computer Science
California State University, Sacramento
Sacramento, CA01-2003
B.E. - Computer Engineering
L.D. College of Engineering
India01-2000
Skills
- Spring framework
- REST APIs
- Java development
- Python development
- AWS / Google Cloud
- Kubernetes orchestration
- Docker containerization
- CI/CD pipelines
- Kafka messaging system
- Database management
- Risk assessment
- DevOps automation strategies
Timeline
Software Engineering Manager, Component Leader – Application Lifecycle Management
Cisco Systems
09.2024 - Current
Software Engineering Technical Lead
Cisco Systems
10.2022 - 08.2024
Senior Software Engineer
Cisco Systems
01.2015 - 09.2022
Software Engineer
Cisco Systems
05.2007 - 12.2014
Senior Siebel Developer
Patni Computer Systems / Cymbal Corporation
11.2003 - 04.2007
M.S. - Computer Science
California State University, Sacramento
B.E. - Computer Engineering
L.D. College of Engineering