Summary
Overview
Work History
Education
Skills
Timeline
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Devan Bailey

Pueblo,CO

Summary

Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Overview

8
8
years of professional experience

Work History

Data Processing Specialist

Data Unlimited
05.2017 - Current
  • Completed 10,000+ data-related client requisitions, covering a wide range of data entry, processing and management needs
  • Leveraged multiple online platforms to connect with clients dynamically; Resulted in 30% expansion of the client base
  • Earned numerous specialized qualifications including Amazon's 'Masters Qualification'
  • Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.

Amazon Fulfillment Associate

Amazon
11.2021 - 12.2023
  • Maintained an exceptional 99% accuracy rate in picking and packing processes, surpassing company benchmarks and setting a standard for excellence among peers
  • Earned 33 'Leader of the Pack' awards, presented to associates whose speed and efficiency metrics ranked them in the top two percent among all Amazonians
  • Achieved a 30% decrease in workplace incidents as an Amazon Safety Leader by leading weekly safety briefings, conducting regular audits, and implementing safety protocols
  • Designed and conducted targeted training sessions for new associates, improving on-boarding efficiency by 20%.

Azure Support Engineer

Tek Experts
01.2019 - 03.2021
  • Expert in providing end-to-end technical support for Azure cloud services; adept at troubleshooting complex issues ranging from connectivity problems to performance degradation
  • Proficient in optimizing Azure cloud resources for cost efficiency and performance, implementing scalable solutions that improved system responsiveness by 25%
  • Successfully resolved over 150 high-priority incidents, enhancing client satisfaction and service reliability
  • Conducted training sessions for clients and internal teams on Azure functionalities and best practices, leading to a 50% improvement in client self-service capabilities
  • Automated routine tasks using PowerShell scripting, contributing to improved efficiency in managing Azure resources, resulting in a 40% reduction in manual workload.

Channel Support Representative

Comcast
03.2018 - 01.2019
  • Served as the primary point of contact for Comcast channel partners, promptly addressing inquiries and providing solutions to challenges faced by front-line employees
  • Provided actionable insights to front-line teams, helping them refine their sales approaches and capitalize on opportunities for revenue growth
  • Successfully promoted Comcast's extensive product and service offerings, contributing to revenue growth and customer acquisition
  • Maintained meticulous records of customer interactions and consistently adhered to Comcast's rigorous policies and procedures
  • Met and exceeded quality and performance standards, ensuring seamless compliance in all aspects of sales support and customer service.

Member Service Supervisor

Sam's Club
05.2017 - 01.2018
  • Supervised a team of 15+ Member Service Associates, fostering a culture of excellence and achieving a 20% improvement in team productivity within the first year
  • Diligently managed high-value cash equivalents, overseeing the counting and filling of cashier tills to maintain secure and accurate cash operations
  • Implemented rigorous cash handling protocols that led to a reduction in cash discrepancies
  • Spearheaded comprehensive training programs for new hires, resulting in a 30% reduction in on-boarding time and an improved retention rate of 95%
  • Responsible for a 15% reduction in scheduling conflicts by implementing a streamlined scheduling system for break and lunch rotations for all front-end employees.

Technical Support Specialist

T-Mobile
03.2016 - 05.2017
  • Effectively communicated over the phone as well as through email and text using various strategies to better present technically difficult scenarios in an easy, understanding, and fun way
  • Interpreted customers' needs and utilized software solutions, personal knowledge and troubleshooting skills to identify possible resolutions
  • Maintained a working knowledge of products supported by the department
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Education

High School Diploma -

David H. Hickman High School
Columbia, MO

Skills

  • Palletizing
  • Packaging and Labeling
  • Pallet Jack Handling
  • Inventory Tracking
  • Order Picking and Processing
  • Stacking and Staging
  • Warehouse Safety
  • Loading and Unloading
  • Loading Dock Operations
  • Staff Training
  • Multitasking Abilities

Timeline

Amazon Fulfillment Associate

Amazon
11.2021 - 12.2023

Azure Support Engineer

Tek Experts
01.2019 - 03.2021

Channel Support Representative

Comcast
03.2018 - 01.2019

Data Processing Specialist

Data Unlimited
05.2017 - Current

Member Service Supervisor

Sam's Club
05.2017 - 01.2018

Technical Support Specialist

T-Mobile
03.2016 - 05.2017

High School Diploma -

David H. Hickman High School

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Devan Bailey