Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devan Banks

Jacksonville,FL

Summary

Knowledgeable Order Fulfillment Associate experienced with warehouse, distribution and stock management operations. Helps team members deliver on order promises with organized spaces and quickly filled shipments. Excels under pressure and understands how to safely use equipment.

Focused Order Fulfillment Associate excels at prioritizing, completing multiple tasks simultaneously and following through to achieve daily fulfillment goals. Possesses working knowledge of ordering and packing systems. Service-focused individual and friendly team player with talent for building productive working relationships.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

4
4
years of professional experience

Work History

Order Fulfillment Associate

FedEx
09.2024 - Current
  • Processed daily orders through multi-carrier manifest system.
  • Followed procedures at all times for personal and team safety.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.
  • Followed SOPs to avoid mix-ups and damages to orders.
  • Trained new associates on basic and advanced shipment procedures.

Door and Window Builder

Renaissance Doors and Windows
11.2023 - 08.2024
  • Collaborated with team members to promptly complete tasks and maintain consistent workflows.
  • Completed tasks on time to meet quality and safety standards.
  • Coordinated with other departments to complete projects within deadline.
  • Performed daily maintenance and inspection of machinery to drive optimal performance.
  • Utilized blueprints, schematics and diagrams to accurately complete tasks.
  • Assembled parts correctly according to specifications, reducing quality issues.

Member Service Representative

121 Financial Credit Union
08.2022 - 11.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Educated and engaged customers with new bank products and services.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Verified customer identification and documentation for compliant transactions.
  • Resolved customer issues through thorough dispute investigation.
  • Opened customer accounts and provided deposit and withdrawal receipts.

Floor Associate

The Home Depot
08.2021 - 08.2022
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Operated hand tools and machines to cut material and achieve proper fit around obstructions.

Electrical Apprentice

Miller Electric
06.2020 - 08.2021
  • Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Repaired systems, replaced malfunctioning parts, and supported electrical installations.
  • Adhered to electrical and building codes when installing and repairing electrical systems or components.
  • Understood and used proper tools and equipment to install and maintain electrical systems.

Education

Associate of Science - Surgical Technology

Concorde Career College
Jacksonville, FL
08-2025

High School Diploma -

Trinity Christian Academy
Jacksonville, FL
05-2020

Skills

  • Packing expertise
  • Shipping procedures
  • Stock control
  • Warehouse Operations
  • Barcode scanning
  • Shipment Preparation
  • Quality Control
  • Box building and packing
  • Item selection
  • Loading and unloading

Timeline

Order Fulfillment Associate

FedEx
09.2024 - Current

Door and Window Builder

Renaissance Doors and Windows
11.2023 - 08.2024

Member Service Representative

121 Financial Credit Union
08.2022 - 11.2023

Floor Associate

The Home Depot
08.2021 - 08.2022

Electrical Apprentice

Miller Electric
06.2020 - 08.2021

Associate of Science - Surgical Technology

Concorde Career College

High School Diploma -

Trinity Christian Academy
Devan Banks