Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devan Drake

Round Rock

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.


Skilled team player with strong background in Computer Savvy environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.

Overview

14
14
years of professional experience

Work History

Sr. Assistant Manager

Spencers Gifts
10.2021 - Current
  • Led cross-functional teams to implement process improvements, enhancing operational efficiency and service delivery.
  • Developed training programs for junior staff, fostering skill development and team cohesion.
  • Streamlined inventory management processes, reducing waste and increasing accuracy in stock levels.
  • Analyzed performance metrics to identify areas for improvement, driving strategic initiatives that enhanced productivity.
  • Spearheaded customer satisfaction initiatives, improving service quality through targeted staff training and feedback mechanisms.
  • Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
  • Mentored junior staff members to enhance their skills, promoting growth within the company.
  • Delivered top-notch customer service by addressing concerns promptly and maintaining open lines of communication with clients.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

CLIENT PERIPHERALS

Dell EMC
11.2019 - 08.2021
  • Worked with sales reps to find appropriate parts for systems
  • Overlooked Large Opportunities and helped submit for Large Opportunities
  • Maintained good working relationship with co-workers and management.
  • Completed all assigned tasks prior to shift end.
  • Finished all tasks and job duties, adhering to deadlines to avoid delays.
  • Addressed concerns quickly to avoid lasting issues.

BOOKKEEPER

Texas Bank
01.2016 - 11.2019
  • Reviewed vendor information regularly to keep addresses, EINs, and other data current.
  • Reconciled accounts against bank statements to spot and correct discrepancies.
  • Maintained efficient office operations by offering skilled clerical support to senior team members.
  • Balanced revenue sources and completed daily financial reports.
  • Followed up with vendors, managers, and other employees to resolve open issues and discrepancies.
  • Used tools such as Excel, Workbooks, and Access to submit reports to corporate office as appropriate.

FOOD SERVICE WORKER

Schlotzskys
01.2012 - 01.2016
  • Set up prep tables, service counters, hot wells, and steam tables for kitchen staff.
  • Broke down, cleaned, and sanitized work stations before meal service.
  • Coordinated with cook to prepare assigned portions of food for service.
  • Prepared, assembled, and delivered patient trays and maintained sanitary conditions in service and storage areas.
  • Performed food safety and sanitation check by setting dishwashing machine to correct temperature.
  • Assisted with opening procedures by setting up kitchen workstations and equipment.
  • Prepared special orders following prescribed diets with correct ingredients.
  • Served food to customers, maintained guest satisfaction, and addressed customers' needs.
  • Replenished food items to keep adequate stocks for food preparation demands.
  • Stored food in full compliance with food safety policies and procedures
  • Created food orders such as salads, sandwiches, and sliced meat and cheese to exact customer specifications.
  • Monitored food production quality and supervised other kitchen staff.
  • Completed daily opening, closing and shift change tasks to keep the kitchen clean and efficient.
  • Prepped and cut vegetables and meat for use in entrees.

Education

HIGH SCHOOL DIPLOMA -

Sidney ISD
Sidney, TX
06.2009

Skills

  • Teamwork
  • Excel
  • Organization
  • Multitasking
  • Research
  • Fast Learner
  • Computer Navigation
  • Staff training and development
  • Customer relationship management
  • Operations management
  • Customer service
  • Multitasking and organization
  • Team leadership

Timeline

Sr. Assistant Manager

Spencers Gifts
10.2021 - Current

CLIENT PERIPHERALS

Dell EMC
11.2019 - 08.2021

BOOKKEEPER

Texas Bank
01.2016 - 11.2019

FOOD SERVICE WORKER

Schlotzskys
01.2012 - 01.2016

HIGH SCHOOL DIPLOMA -

Sidney ISD

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