Devan Grady
6069 Sunset Dr Bedford Heights,OH
Summary
Accomplished Supervisor with a solid 20 year history of achievement in collections/ management with a strong background in improving performance and productivity, providing creative solutions, and overall organizational efficiency. Conscientious, hardworking and excels at multitasking in fast-paced environments. Detail-oriented with strong organizational and prioritizing abilities. Provides work supervision to employees in an assigned unit with excellent issue and conflict resolution skills and experience in leading successful teams. Pursuing a new role where hard work and dedication will be highly valued.
Overview
20
20
years of professional experience
Work History
Supervisor
Weltman, Weinberg & Reis Company LPA
Brooklyn Heights, OH
03.2004 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Collaborated with other departments to coordinate workflow processes between teams.
- Participated in conferences related to industry trends or organizational developments.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coached staff members to develop long-term career goals.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ11-2014
Skills
- Business Development
- Process Improvement
- Policy Enforcement
- Typing 60WPM
- Microsoft Office
- Records
- Strong client relations
- Exceptional Time Management
- Training
- Credit card/ACH payment processing
- Proficient in Excel/creating Pivot tables
- Compliance
- Customer service skills
- Proficient with Microsoft teams
- Asset Locating
Timeline
Supervisor
Weltman, Weinberg & Reis Company LPA
03.2004 - Current
Bachelor of Science - Business Management
University of Phoenix
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