Devan Gresl
Elwood,IN
Summary
Adept Communications Specialist with a proven track record, excelling in customer service and technical issue troubleshooting. Enhanced customer satisfaction and reduced call handling time through strategic problem-solving. Skilled at handling client calls, setting appointments, and documenting information. Excellent customer service and data entry skills and capability to handle multiple phone lines. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. With a passion for customer Service, I am committed to delivering top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Communications Specialist
MDS Communications
2023.01 - 2024.05
- Collaborated with cross-functional teams to create cohesive messaging for promotional materials and events.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Built relationships with customers using strong persuasion and active listening skills.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Recorded and updated customer information in online systems.
- Educated customers on product and service benefits, explaining features and answering questions.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed a high volume of calls while maintaining a professional and positive demeanor throughout interactions with customers.
- Handled escalated calls professionally, working towards mutually beneficial resolutions for both the customer and the company.
- Reduced call handle time without compromising quality by actively listening to customers'' needs and providing targeted solutions effectively.
- Recorded contact information of customers and potential customers in internal database.
Education
High School Diploma -
John F. Kennedy
Chicago, IL05.1999
Skills
Technical knowledge
Strategy implementation
Proofreading
Problem-Solving
Customer Service
Decision-Making
Digital Communications
Data Entry
Technical Issue Troubleshooting
Timeline
Communications Specialist
MDS Communications
2023.01 - 2024.05
High School Diploma -
John F. Kennedy
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