Summary
Overview
Work History
Education
Skills
Timeline
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Devan Hanna

Mertztown,PA

Summary

Personable and customer-focused while creating positive dining experiences. Possesses strong understanding of menu knowledge, as well as maintaining excellent communication and multitasking skills. Dedicated to providing outstanding service and ensuring guest satisfaction.

Overview

6
6
years of professional experience

Work History

Waitress

Turning Point Restaurant
05.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Greeted customers at the door/sat them, expedited food, bussed tables while maintaining prompt and thorough service during peak hours.
  • Balanced multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Prepared various drinks at the coffee bar, including lattes, cappuccinos, and hot chocolates.

Barista

Bagel Bar Cafe
06.2021 - 04.2024
  • Greeted customers and rang in their orders at the cash register while maintaining a friendly demeanor.
  • Maintained a clean and organized workspace for optimal productivity.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Prepared various drinks at once during rushes, while maintaining quality.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Acted as a closing manager to ensure the store was closed properly each shift.

Waitress

DeMarco's Italian Restaurant
11.2018 - 06.2021
  • Enhanced customer satisfaction by providing attentive service and addressing any concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
  • Answered customers' questions, recommended items, and recorded order information.

Education

High School Diploma -

Kutztown High School
Kutztown
05-2020

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration

Timeline

Waitress

Turning Point Restaurant
05.2024 - Current

Barista

Bagel Bar Cafe
06.2021 - 04.2024

Waitress

DeMarco's Italian Restaurant
11.2018 - 06.2021

High School Diploma -

Kutztown High School

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Devan Hanna